Framing Manager

Michaels Stores•Chandler, AZ

11d•Onsite

About The Position

The Framing Manager leads and coaches a team of framers, focusing on building customer relationships and creating custom framing solutions for their art. This role is responsible for driving custom framing sales and assisting customers in creating memorable framing solutions. The Framing Manager also assists the Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs, ensuring compliance with applicable laws and requirements. They are responsible for developing and coaching the team’s selling behaviors, leading the delivery of high-quality custom framing solutions on time by planning workload, and achieving their own KPIs while managing the framing team to achieve theirs. The role involves reviewing sales and production workload, building plans for sales floor time and networking, managing inventory, and executing shrink and safety programs. The Framing Manager will also serve as Manager on Duty (MOD), assist with interviewing, on-boarding, coaching, and training new team members, and participate in performance management activities. They partner with MODs daily on expectations for framing and other framers, interact positively and respectfully with others, and promote the organization’s vision and values. Additionally, they participate in truck un-load and stocking processes, follow SOPs and company programs to ensure a safe environment, acknowledge customers, help locate products, provide solutions, and assist with Omni channel processes. Other duties as assigned.

Requirements

Basic computer skills

Nice To Haves

Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team

Responsibilities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Achieve your KPI’s and manage the framing team to achieve their role KPI’s
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD)
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
Partners with MOD’s daily on the expectations of framing and other framers.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Other duties as assigned