Framer-PT

Michaels Stores•San Tan Valley, AZ

2d•Onsite

About The Position

The Framer builds customer relationships by creating memorable framing solutions for customers’ art, helping customers shop and locate products, and maintaining a safe, clean, and clutter-free store environment. The role completes framing orders with a high degree of quality and on time, delivers sales and production results, and maintains the ready-made frame department and other assigned areas. The Framer follows company policies, procedures, and programs; supports customer service, merchandising, replenishment, shrink, and safety efforts; and participates in truck unloading and stocking. The role also operates the cash register, handles cash, supports omnichannel processes, and performs other duties as assigned. This position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Michaels offers benefits subject to position and eligibility, including retirement, health coverage, assistance programs, and employee discounts.

Requirements

Basic computer skills.
Basic measuring skills.
Ability to operate framing equipment and a glass cutter.
Regular bending, lifting, carrying, reaching, and stretching; ability to move throughout the store and remain standing for long periods.
Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail experience.
Experience selling products and/or services to customers.

Responsibilities

Follow Standard Operating Procedures and company programs, policies, and standards to meet applicable laws and requirements.
Build customer relationships and create custom framing solutions using Elevated ABC Deliver; achieve sales and production results.
Complete framing orders with a high degree of quality and on time.
Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
Provide friendly customer service, help customers find products, and maintain a well-merchandised, in-stock store.
Support shrink and safety programs.
Interact with others respectfully and positively, promote the organization’s vision and values, and serve as a role model.
Participate in truck unloading and stocking processes, following truck standards and completing work within budget.
Operate the cash register and handle cash according to standards.
Acknowledge customers, help locate products, and provide solutions.
Assist with omnichannel processes.
Perform other duties as assigned.