Frame Manager

Michaels Stores•Fort Myers, FL

1d•Onsite

About The Position

The Frame Manager will lead and coach a team of framers, focusing on building customer relationships and creating framing solutions for their art. This role drives custom framing sales and assists customers in creating memorable framing solutions. The Frame Manager will also assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs, ensuring compliance with applicable laws and requirements. They will hold the team accountable for store conditions and results, develop and coach selling behaviors, and lead the delivery of high-quality custom framing solutions on time by planning workload in partnership with the Store Manager. The role involves achieving KPIs, managing the framing team to achieve their role KPIs, reviewing sales and production workload, and building plans and sales floor time for networking. Additionally, the Frame Manager will manage and execute inventory management processes, shrink and safety programs, and serve as Manager on Duty (MOD). They will assist with interviewing, on-boarding, coaching, observing, and training new team members, supporting Talent Development activities, participating in Performance Management activities, and utilizing leadership competencies for self-development. This role partners with MOD’s daily on framing expectations and interacts positively and respectfully with others, promoting organizational vision and values. The Frame Manager participates in truck un-load and stocking processes to ensure truck standards are followed and completed within budget, and follows SOPs and Company programs to ensure a safe environment. They will acknowledge customers, help locate product, provide solutions, and assist with Omni channel processes. Other duties as assigned.

Requirements

Basic computer skills

Nice To Haves

Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team

Responsibilities

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art.
Drive custom framing sales.
Assist customers in creating a memorable framing solution for their art.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
Develop and coach the team selling behaviors.
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
Achieve your KPI’s and manage the framing team to achieve their role KPI’s.
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute the inventory management processes as assigned.
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD).
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development.
Partners with MOD’s daily on the expectations of framing and other framers.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
Acknowledge customers, help locate product and provide solutions.
Assist with Omni channel processes.
Other duties as assigned.