E3n - Fractional Associate Director, Member Success Academic

TalentED Advisors•New York, NY

35d

About The Position

E3n is seeking a contract professional to support the execution of its member success academic portfolio for member schools in the U.S. This work focuses on driving member engagement through member renewal and upselling E3n’s membership, products, and services. This is a project-based, outcome-driven engagement supporting the Member Success Team. The contractor will be responsible for delivering work across four core areas: Member Relationship, Data Interpretation & Academic Consultation, Member Engagement & Retention, and Cross-Functional Collaboration & Thought Leadership. The engagement is initially for six months with the opportunity for extensions. Success will be evaluated based on member retention, upgrades to full membership, member engagement, E3n tool usage, and cross-team upselling.

Requirements

Contract professional to support the execution of its member success academic portfolio.
Focus on driving member engagement through member renewal and upselling E3n’s membership, products, and services.
Project-based, outcome-driven engagement.
Serve as the primary relationship lead for a portfolio of member schools focused on achievement products.
Build strong relationships with heads of school, academic deans, curriculum leaders, division directors and student support teams.
Ensure members remain engaged with E3n’s assessment and data tools.
Serve as strategic advisor to a portfolio of high priority academic member institutions, ensuring sustained engagement with E3n assessments, data tools, and professional learning opportunities.
Guide member schools in interpreting assessment data and understanding patterns across cohorts and programs.
Help schools connect assessment insights with instructional planning and academic strategy.
Support schools in using E3n data platforms to inform decision-making.
Serve as a subject matter expert for E3n assessment programs, including achievement, writing assessments, and student well-being, helping member schools interpret results and apply insights to instructional practice.
Monitor member engagement with E3n academic tools and services.
Maintain accurate records of member interactions and engagement in Salesforce.
Track member product usage and flag notable changes in engagement or participation patterns.
Identify opportunities to deepen utilization and expand engagement with E3n resources.
Gather feedback from members to improve products and services.
Responsible for the upsell of membership from Associate to Full, and support potential product upsell opportunities as they are defined.
Partner with Product, Research, Sales, and Marketing teams to ensure member insights inform product development and strategy.
Share insights from member schools regarding emerging needs and challenges.
Deliver thought leadership for academic leaders through webinars, workshops, and conference sessions.
Support the development of communities of practice focused on assessment, data use, and student success.
Deliver tailored onboarding pathways and data-utilization roadmaps for newly assigned member institutions.
Conduct data debrief sessions translating student achievement, writing, and well-being metrics into actionable school strategies.
Guide member schools through the E3n renewal process emphasizing the benefits of full membership.
Track product usage and member engagement across assigned member territory.
Document and share field insights, feature requests, and user challenges delivered to Product, Research, and Sales teams.
Works independently with regular check-ins.
Collaborates cross-functionally with growth, marketing, product, and support teams.
Initial contract period of six months, with the opportunity for contract extensions.

Nice To Haves

Work under this Agreement does not include independent member travel or conference attendance. If the parties mutually determine that travel should become part of the engagement, the scope of work, compensation, reimbursement of approved business expenses, and any related expectations will be documented in a written amendment or addendum to this Agreement executed by both parties before such travel occurs.

Responsibilities

Serve as the primary relationship lead for a portfolio of member schools focused on achievement products.
Build strong relationships with heads of school, academic deans, curriculum leaders, division directors and student support teams.
Ensure members remain engaged with E3n’s assessment and data tools.
Serve as strategic advisor to a portfolio of high priority academic member institutions, ensuring sustained engagement with E3n assessments, data tools, and professional learning opportunities.
Guide member schools in interpreting assessment data and understanding patterns across cohorts and programs.
Help schools connect assessment insights with instructional planning and academic strategy.
Support schools in using E3n data platforms to inform decision-making.
Serve as a subject matter expert for E3n assessment programs, including achievement, writing assessments, and student well-being, helping member schools interpret results and apply insights to instructional practice.
Monitor member engagement with E3n academic tools and services.
Maintain accurate records of member interactions and engagement in Salesforce.
Track member product usage and flag notable changes in engagement or participation patterns.
Identify opportunities to deepen utilization and expand engagement with E3n resources.
Gather feedback from members to improve products and services.
Responsible for the upsell of membership from Associate to Full, and support potential product upsell opportunities as they are defined.
Partner with Product, Research, Sales, and Marketing teams to ensure member insights inform product development and strategy.
Share insights from member schools regarding emerging needs and challenges.
Deliver thought leadership for academic leaders through webinars, workshops, and conference sessions.
Support the development of communities of practice focused on assessment, data use, and student success.
Deliver tailored onboarding pathways and data-utilization roadmaps for newly assigned member institutions.
Conduct data debrief sessions translating student achievement, writing, and well-being metrics into actionable school strategies.
Guide member schools through the E3n renewal process emphasizing the benefits of full membership.
Track product usage and member engagement across assigned member territory.
Document and share field insights, feature requests, and user challenges delivered to Product, Research, and Sales teams.