FPA Support-Patient Coordinator - FPA Float Pool

Mount Sinai Health System•New York, NY

About The Position

The FPA Support-Patient Coordinator greets patients and establishes first contact, confirms and updates patient demographics, and verifies insurance coverage to help ensure patients have appropriate coverage for the physician they are seeing. The position may provide secretarial and clinical support to physicians and surgeons in a faculty practice setting. This role requires consistent rotation among various Faculty Practices, so flexibility is essential. The coordinator must be able to adapt quickly to a growing and changing environment.

Requirements

High school graduate or GED.
Complete a minimum of six weeks of on-site training provided by the FPA practice.

Nice To Haves

Experience in a medical office setting, using a computer system for physician scheduling.

Responsibilities

Greet patients in person or by telephone and enter or update their insurance and demographic information in the practice management system.
Verify insurance coverage before appointments and advise patients of any required referrals or authorizations before arrival or, at minimum, when they arrive.
Communicate patient arrivals to appropriate staff and ensure the patient's medical record is available to the physician.
Process or update HIPAA-related paperwork and other institutional forms as necessary.
Collect or retrieve referrals and insurance authorizations for procedures and tests ordered by the attending physician.
Routinely review the waiting room and keep patients informed about wait times.
As needed, enter orders into the electronic medical record or prepare prescription refill requests for review and approval by the ordering physician.
Ensure patients have paid co-pays or collect co-pays under the direction of billing staff, and provide receipts according to established cash-control processes.
As needed, schedule surgeries or procedures or work with the Surgical Coordinator to verify times with patients and prepare charts, pre-admission materials, and consent forms.
Schedule follow-up appointments as needed and provide patients with guidelines for requesting medical records when necessary.
As needed, perform simple charge-entry tasks or enter patient payments and prepare the cashier's deposit; these duties are mutually exclusive and may not be performed by the same employee.
Answer practice phones, schedule appointments, and take detailed clinical phone messages for physicians or advanced allied healthcare providers.
Follow HIPAA and other governmental or state agency requirements for handling protected health information.
As needed, initiate reminder calls for next-day appointments and help direct patient flow during practice hours.
Perform other related duties.