Fountain Worker - Eggslut

Rio Las Vegas•Rio Las Vegas, NV

12h•Onsite

About The Position

The Fountain Worker is responsible for greeting guests and taking their orders. While taking orders, FOH staff is responsible for operating the POS, and collecting payment. Attention to detail and emphasis on hospitality is a must. The main focus is to service all guests at the restaurant and maintain high end hospitality, food standards, and a clean, safe work area according to company standards. Fountain Workers are responsible for maintaining proper FOH procedures and ensuring accuracy in all cash handling.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent.
Minimum of one year of experience in a high-volume food and beverage or restaurant environment.
Excellent customer service and communication skills.
Ability to engage guests in a professional, friendly, and approachable manner.
Must maintain a polished and professional appearance.
Ability to work a flexible schedule, including evenings, weekends, holidays, and overtime as needed.
Must work effectively as part of a team and build positive working relationships.
Ability to carry and balance trays and deliver food safely and efficiently.
Food Handlers certification
Must be able to qualify for licenses and permits required by federal, state and local regulations.

Responsibilities

Work register and take customer orders
Collect payments (cash or credit/debit cards) and make change for customers
Assist customers, provide information and answer any customer questions
Maintain checkout operations by following policies and procedures
Maintain a clean and organized work station
Refill paper items as needed, clean up after customers, taking trash and wiping down counter(s)
Float (with purpose) throughout restaurant during shift
Organize displays, menus, areas affected during service
Assure that the highest standards for product quality and service are upheld (proper food presentation)
Maintain high guest satisfaction (address mistakes, emphasize quality of service for guest satisfaction and retention)
Maintain and complete FOH cleaning lists and schedules
Ensure dry storage deliveries are properly put away and stored accordingly (clean and organized)
Assist in training new FOH employees
Assist in handling and resolving customer complaints
Maintain constant communication with management
Promptly and accurately deliver food orders to guests.
Uphold all sanitation, hygiene, and food safety standards.
Clear and reset tables, removing dirty dishes, glassware, and trash.
Check in with guests to ensure their satisfaction and promptly address any needs.
Communicate guest feedback and concerns to management.
Ensure guests have all necessary tableware, condiments, and accompaniments to enjoy their meals.
Assist with setting up dining areas before service, including table settings and any special arrangements.
Provide friendly, attentive, and professional service at all times, using guest names when possible, to personalize the experience.
Resolve service issues in a courteous and efficient manner, following company guidelines.
Exhibit thorough knowledge of the restaurant menu, specials, and general property information to answer guest inquiries confidently.
Adhere to company attendance and punctuality standards and follow all regulatory and departmental policies.
Perform other related duties as assigned.