Founding Technical Account Manager - USA

Inworld•Mountain View, CA

4d•$170,000 - $210,000•Hybrid

About The Position

Inworld is a research lab and inference provider focused on real-time AI for consumer-facing applications. Its first-party speech models, LLM serving, inference infrastructure, and modular APIs support high-volume, real-time workloads across areas such as companions, healthcare, fitness, education, and media. The Founding Technical Account Manager will own a book of existing customer accounts and help ensure customers renew, expand their use, and realize value from Inworld products. The role combines account management and technical customer support, including understanding customer deployments, building relationships with technical users and decision-makers, identifying account risks and growth opportunities, and working with Sales, Solutions, Product, and Engineering. As an early team member, this person will help shape account management practices as the team grows. The role is based in the United States. Candidates ideally live in the San Francisco Bay Area or are willing to relocate. The position involves working onsite at the Mountain View office a few days per week, though remote candidates will also be considered. The full-time base salary range is $170,000–$210,000, plus variable compensation, equity, and benefits.

Requirements

At least 4 years of experience in technical account management, customer success, or a similar customer-facing role at a software company.
A track record of owning renewals and growing accounts, including experience negotiating contracts.
Comfort with technical products and the ability to have credible conversations with engineers and business stakeholders.
Experience managing multiple accounts simultaneously and prioritizing effectively.
Familiarity with CRM and customer success tools, and interest in using AI to work more efficiently.
Strong written and verbal communication skills, and composure when handling escalations.
Self-direction and comfort working in a small team where processes are still being built.

Responsibilities

Own renewals across a book of accounts, engage customers early, understand their needs, and close renewals on time.
Identify and pursue expansion opportunities within existing customers, develop expansion plans, and work with Sales to close larger opportunities.
Develop in-depth product knowledge and understand each customer’s deployment; serve as a trusted technical point of contact, troubleshoot issues, and involve Solutions or Engineering when needed.
Build relationships with multiple contacts at each account, including technical users and contract decision-makers.
Track usage, engagement, and other account-health signals, identify risks early, and take action when accounts show signs of trouble.
Run regular customer check-ins and business reviews to demonstrate value and establish goals.
Use AI tools for account research, meeting preparation, and follow-up; keep the CRM accurate and up to date.
Share customer feedback, feature requests, and recurring blockers with Product and Engineering, and follow up with customers about changes.