Founding Strategic Projects Lead, AI Training

UserTesting

7d • Remote

About The Position

AI Training is a new business being incubated within UserTesting, focused on applying our expertise in sourcing and managing specialized communities to power high-quality AI training initiatives. As one of the early members of this team, you’ll have the opportunity to shape how we operate, build scalable processes from the ground up, and play a key role in growing a new business. We’re looking for a Strategic Projects Lead to own the end-to-end delivery of AI training projects—from early customer conversations through successful execution. You’ll partner with customers, internal stakeholders, and contributor communities to solve complex operational challenges, delivering high-quality outcomes while building repeatable systems that enable future growth.

Requirements

• 4+ years of experience leading complex, cross-functional projects in operations, strategic programs, consulting, AI training, marketplaces, expert networks, talent platforms, data operations, or similar fast-paced environments.
• Proven experience managing projects involving large populations of contractors, contributors, participants, experts, or other external workforces.
• Strong project management and analytical skills, with the ability to manage multiple priorities, model project performance, monitor operational metrics, and understand project economics.
• Demonstrated ownership and problem-solving skills, with the ability to thrive in ambiguity, build processes from the ground up, and balance detailed execution with strategic thinking.
• Excellent written and verbal communication skills, with experience partnering directly with customers and collaborating across cross-functional teams.

Nice To Haves

• Experience in AI training or human data organizations is strongly preferred.
• Familiarity with AI training concepts such as annotation, evaluations, quality assurance, reinforcement learning environments, expert data, or post-training workflows is preferred.

Responsibilities

• Own the end-to-end delivery of AI training projects, partnering with customers from initial scoping through successful execution while assessing feasibility, timelines, operational requirements, pricing inputs, and project risks.
• Develop and execute sourcing strategies for specialized contributor populations by leveraging UserTesting’s network, external recruiting channels, partner partnerships, and other creative approaches to meet customer needs.
• Recruit, onboard, and manage contributor communities, designing scalable operational workflows that include onboarding, task distribution, contributor communications, quality assurance, escalations, and delivery.
• Monitor project performance by tracking key operational metrics—including recruiting progress, activation, throughput, quality, cost, and retention—and proactively adjust plans to ensure successful outcomes.
• Own project economics by balancing sourcing strategies, contributor compensation, staffing, quality expectations, and delivery timelines to drive efficient execution.
• Serve as the primary customer contact throughout project delivery, translating evolving requirements into clear guidance for contributors while communicating progress, risks, and tradeoffs with transparency.
• Continuously improve how the team operates by identifying opportunities to build repeatable processes, scalable systems, and operational capabilities that support the long-term growth of the AI Training business.

Benefits

• UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed