Founding Product Designer

Urban Ridge Supplies•New York, NY

10d•$175,000 - $250,000•Hybrid

About The Position

Casap is hiring its Founding Product Designer to define how people and AI agents interact inside financial institutions. The role establishes new UX patterns, sets the craft bar, and builds a design system that helps the company work faster. The designer works closely with engineers, customers, and founders to simplify complicated workflows without sacrificing accuracy or capability. The designer will observe dispute and fraud teams at banks and credit unions, then translate real-world work into new agent workflows. The role also includes creating and presenting keynotes, board decks, and published perspectives to help banks understand agentic transformation. The position is hybrid and based in Casap’s San Francisco or New York office, with in-office work on Mondays, Wednesdays, and Fridays.

Requirements

At least 6 years of experience designing and shipping products, including meaningful experience with enterprise, B2B, or workflow-heavy software.
Experience designing enterprise workflows and interest in rethinking them with agentic AI.
Experience working directly with engineers and customers to design new flows and handle ambiguity.
Experience building design systems that help a team work faster, and the ability to explain their impact.
Experience designing complex, information-dense interfaces and simplifying them without weakening their capabilities.
Exceptional craft and systems thinking, including the ability to explain design decisions.
Strong written and visual storytelling skills, with experience presenting to customers, executives, or industry audiences.
Genuine experience integrating AI agents into design and building work, with the ability to explain the effect.

Nice To Haves

Experience in financial services, payments, fraud, or another highly regulated domain.
Experience as an early or solo designer at a startup.
Ability to ship code or experience as a design engineer.
Familiarity with fraud systems, payment infrastructure, or chargeback processes.

Responsibilities

Establish patterns for how people supervise, correct, and hand work to AI agents in a high-stakes financial environment.
Rebuild workflows for provisional credit, evidence gathering, chargeback filing, and merchant response review to help reduce resolution timelines.
Visit banks and credit unions to observe dispute and fraud teams and translate their work into agent workflows.
Create and present keynotes, board decks, and published points of view about agentic transformation for banks.
Work directly with engineers and customers from problem definition through pixel-level design polish.
Prototype rapidly using Figma, code, or AI tools.
Set the design craft bar and build a design system that helps the team move faster.