Founding Product Designer

Urban Ridge Supplies•New York, NY

8d•Onsite

About The Position

Avallon is hiring its first designer to own the customer-facing product experience for its AI agents, which handle the claims lifecycle from intake to settlement. The existing interface was built to give agents somewhere to report their work, but it has not yet been designed as the system customers use throughout the day. As major insurance companies begin running real claims operations through the product, the designer will shape that experience and establish the design language, research practice, and quality bar for future design hires. The role spans every customer-facing surface, including the claims workspace, review and exception flows, explanations and sources for agent work, and executive reporting. The designer will turn the agent platform into a system suited to dense, frequent operational workflows; shape how users review, understand, and intervene in agent actions; and partner with customers, FDEs, and engineering from discovery through delivery. The designer will also own UX instrumentation and analysis, use behavioral data and research to assess friction and usability, and build the design system and principles that can support a growing design function. Avallon describes itself as an AI insurance claims automation company. It says it grew from zero to seven figures of ARR in twelve months after coming out of Y Combinator, is growing 3X quarter over quarter, and works with some of the largest carriers in the world. The role is based in New York City and is intended for someone excited to work in person.

Requirements

At least 5 years of experience designing software, with end-to-end ownership.
A portfolio demonstrating depth in dense, technical software used by operators for much of the workday.
A willingness to observe users doing their jobs and make design changes based on what causes confusion.
High agency and the ability to work without assigned tasks or an existing design team.
Based in New York City and excited to work in person.

Nice To Haves

Exposure to insurance, claims, healthcare, or another compliance-heavy operational domain.
Experience designing AI products and informed opinions about citations, confidence, and human-in-the-loop flows.
Brand and visual identity work.
Early-stage startup experience, especially as the first hire in a function.

Responsibilities

Own every customer-facing product surface, including the claims workspace, review and exception flows, agent work and source explanations, and executive reporting.
Define what good product design looks like and be accountable for the quality of shipped experiences.
Design the interaction model for users to see what an agent did, why it did it, what it read, and where it was unsure, and to agree or intervene.
Translate customer problems surfaced by FDEs or customers into clear workflows and drive them with engineering from discovery through delivery.
Own usability and measure whether product solutions work for users.
Own UX instrumentation and analysis, combining behavioral data with user research to identify friction and test whether changes make work easier.
Build the design system and the principles behind it, establishing the design bar as the function grows.
Observe users doing their jobs, identify confusion, and change designs based on what is learned.