Founding Product Designer

Urban Ridge Supplies•New York, NY

10d•$170,000 - $220,000•Onsite

About The Position

Avallon is hiring its first designer to own the customer-facing experience for its AI agents, which automate the claims lifecycle from intake to settlement. The current interface was built to give agents a place to report their work, but it was not designed as the daily workspace for claims teams. As major insurance companies begin running real claims operations through the product, the designer will shape it into a reliable system that users can work in throughout the day. The role owns every customer-facing surface, from the claims workspace and review and exception flows to agent explanations and executive reporting. The designer will establish the product's design language, design system, research practice, and quality bar, and partner closely with customers, FDEs, and engineers from discovery through delivery. The work includes making agent activity, sources, and uncertainty understandable, and using behavioral data and user research to measure and reduce friction. Avallon describes itself as a fast-growing, YC-backed company building an automation layer for the insurance industry. The role is based in NYC, with in-person work expected. Compensation is $170,000–$220,000.

Requirements

At least 5 years of experience designing software, with end-to-end ownership.
A portfolio demonstrating depth in dense, technical software used by operators for much of the day.
Ability to observe people doing their jobs, identify what confuses them, and improve the design based on those observations.
High agency and the ability to work without assigned tasks or an existing design team.
Based in NYC and excited to work in person.

Nice To Haves

Exposure to insurance, claims, healthcare, or another compliance-heavy operational domain.
Experience designing AI products and opinions about citations, confidence, and human-in-the-loop workflows.
Brand and visual identity work.
Early-stage startup experience, especially as the first hire in a function.

Responsibilities

Own all customer-facing product surfaces, including the claims workspace, review and exception flows, agent work and source displays, and executive reporting.
Turn the agent platform into a practical daily work system, with dense information, explicit states, and efficient frequent-task workflows.
Design interaction models that let users understand what an agent did, why it did it, what it read, and where it was uncertain, and let users agree or intervene.
Translate customer problems surfaced by FDEs or customers into clear workflows and drive solutions with engineering from discovery through delivery.
Own usability and measure whether shipped solutions work for users.
Own UX instrumentation and analysis, combining behavioral data with user research to identify friction and evaluate whether changes reduce user effort.
Build the design system and the principles behind it, and establish the design quality bar as the function grows.