Founding Product Designer

Urban Ridge Supplies•New York, NY

12d•Hybrid

About The Position

Casap is hiring its Founding Product Designer to define how people and AI agents interact within financial institutions. This new role will establish emerging UX patterns, set the product design craft bar, and build a design system that helps the company work faster. The designer will collaborate closely with engineers, customers, and the founders to simplify complex workflows while preserving accuracy and power. The role includes observing dispute and fraud teams at banks and credit unions, translating real-world work into new agent workflows, and designing systems for processes such as provisional credit, evidence gathering, chargeback filing, and merchant response review. The designer will also create and present keynotes, board decks, and published perspectives to help banks understand agentic transformation. They will work from problem definition through polished designs and prototype in Figma, code, or AI tools.

Requirements

At least 6 years of experience designing and shipping products, including meaningful experience with enterprise, B2B, or workflow-heavy software.
Experience designing enterprise workflows and enthusiasm for rethinking them with agentic AI.
Experience working directly with engineers and customers to design new flows and manage ambiguity.
Experience building design systems that help teams work faster, and ability to explain their impact.
Experience designing complex, information-dense interfaces and simplifying them without weakening their capabilities.
Exceptional craft and systems thinking, with the ability to explain design decisions.
Strong storytelling in words and visuals, with experience presenting to customers, executives, or industry audiences.
Genuine experience integrating AI agents into design and development workflows, and ability to discuss the impact.

Nice To Haves

Experience in financial services, payments, fraud, or another highly regulated domain.
Experience as an early or solo designer at a startup.
Ability to ship code or experience as a design engineer.
Familiarity with fraud systems, payment infrastructure, or chargeback processes.

Responsibilities

Establish patterns for how people supervise, correct, and hand work to AI agents in a high-stakes financial environment.
Redesign workflows for provisional credit, evidence gathering, chargeback filing, and merchant response review.
Visit banks and credit unions to observe dispute and fraud teams, then turn observed work into agent workflows.
Produce and present keynotes, board decks, and published perspectives about agentic transformation for banks.
Work directly with engineers and customers to design new flows from problem definition through pixel-level polish.
Prototype rapidly using Figma, code, or AI tools.