Founding Account Manager

Dealops•San Francisco, CA

1d•Onsite

About The Position

Dealops is an AI-driven platform that enables flexible pricing, streamlines workflows, and boosts sales performance. As the Founding Account Manager, you will be responsible for the post-sale relationship with innovative AI and enterprise software companies using Dealops. Your role will be to ensure customer success, retention, and growth, turning early adopters into champions. This is the first dedicated post-sale hire, and you will be instrumental in creating the playbooks for renewals, QBRs, and expansion motions. You will collaborate directly with the CEO and GTM lead to define and build world-class account management practices for Dealops as it scales. This is an in-person role based in San Francisco.

Requirements

3–5 years in a client-facing role such as Account Management, Customer Success, or post-sale ownership at a fast-growing B2B SaaS or AI startup.
Proven track record of owning retention and expansion, meeting renewal or NRR/quota targets.
Experience growing mid-market or enterprise accounts.
Ability to navigate multi-stakeholder relationships across RevOps, Finance, and Sales.
Exceptional business intuition and the ability to connect product capabilities to customer outcomes.
Excitement for the ambiguity and pace of early-stage environments; thriving when building from zero.

Nice To Haves

Experience with B2B Pricing, CPQ, GTM, or RevOps tools.

Responsibilities

Full ownership of the book of business, including retention, expansion, and renewals end-to-end.
Build the playbooks for onboarding, QBRs, and expansion motions.
Partner with Heads of Pricing, RevOps, and Finance to drive customer value.
Feed customer insights directly into Product and GTM strategies.
Codify successful practices into repeatable systems for onboarding, expansion triggers, health scoring, and renewal motions.
Deepen customer relationships by becoming a trusted advisor to Heads of Pricing, RevOps, and Finance leaders.
Conduct QBRs, executive check-ins, and health reviews to ensure Dealops is integral to customer operations.
Identify opportunities for expansion across usage, teams, and use cases.
Build upsell and cross-sell motions to grow accounts.
Collaborate with GTM, Product, and Engineering to close expansion deals, resolve issues, and incorporate customer feedback into the product roadmap.