Founding Account Manager for Tier 1 accounts [In Person, SF]

Recall • San Francisco, CA

19d • $220,000 - $235,000 • Onsite

About The Position

We’re looking for a Founding Customer Success Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated post-sales professional at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay. Our ICP is founders, product teams, and engineering teams.

Requirements

• 4–7 years in a technical, customer-facing role or equivalent at a dev-tools or API company
• Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
• Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
• Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
• Experience working at a Seed, Series A, or Series B company
• At least 2+ years of tenure at one company, not a series of short stints

Responsibilities

• Own a portfolio of 10–15 strategic accounts such as Salesforce, Hubspot, etc.
• Navigate internal politics, unblock engineering teams, make sure they go from signed -> fully deployed -> expanded
• Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
• Turn top account usage patterns into a replicable playbook for other strategic accounts
• Cross-sell new features and products as a natural extension of the relationship, not a separate motion
• Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
• Identify patterns across accounts and feed them back into messaging, product, and sales strategy

Benefits

• 100% covered, top-of-the-line health insurance, dental, and vision.
• Breakfast, lunch, and dinner covered.
• Ubers/Waymos to and from office covered.
• Gas costs covered if you commute and live 10mi+ from the office.
• Unlimited PTO.
• Relocation costs and assistance if not in SF.
• Computer and workspace stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed