Founder's Office

Salient•San Francisco, CA

9d•$150,000 - $230,000•Onsite

About The Position

Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders. We are backed by a16z and Y Combinator, with $75M raised in Series A funding. We are cash flow positive and profitable, with mid eight figure ARR achieved in under two years. We are already serving more than 20% of the auto lending industry, processing millions of real customer calls and transactions every day. We are fully deployed in production with major financial institutions and actively expanding into new financial services segments. We are building together in person in San Francisco. We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter. The role involves sitting in the Founder's Office and acting as a force multiplier to the CEO and leadership team. This is an execution role where you will take ambiguous, cross-functional problems (GTM, product ops, compliance ops, customer delivery, internal cadence) and drive them to crisp plans, clear owners, and shipped outcomes. The ideal candidate can go from diagnosing problems to driving solutions without constant permission.

Requirements

High-agency operator: you proactively diagnose problems and drive solutions end-to-end.
Structured thinker: you write clearly, make crisp plans, and turn ambiguity into concrete next steps.
Low ego, high standards: you do what it takes, and you care about quality.
Fast learner: you can ramp quickly in complex, regulated domains.
Trustworthy: you handle sensitive information with discretion.
Comfortable with intensity: early-stage pace, shifting priorities, and high expectations.
Project management (real execution, not just status updates)
Exceptional written and verbal communication
Analytical ability (Excel/Sheets, basic modeling, KPI design)
Stakeholder management (execs + ICs, internal + external)
Operational rigor (process, documentation, follow-through)

Nice To Haves

2–6 years experience in a demanding environment: startup ops, consulting, banking/fintech ops, product ops, investment/strategy, or founder-led roles.
Prior work with enterprise customers and/or regulated workflows (finance, insurance, healthcare).
Strong writing: memos, project plans, customer updates, specs.

Responsibilities

Own the CEO's operating cadence: weekly priorities, OKR/KR tracking, meeting hygiene, decision logs, follow-ups.
Turn leadership conversations into action: write crisp memos, capture decisions, assign owners, drive closure.
Prepare internal/external meetings: briefs, stakeholder maps, agendas, talking points, and post-meeting execution.
Run special projects across Product, Eng, Compliance, Sales, and Customer Success (often simultaneously).
Build lightweight systems: dashboards, templates, playbooks, and operating routines that scale.
Drive "0→1" initiatives: new customer onboarding plans, pilot definitions, KPI frameworks, pricing/packaging analysis, process redesign.
Support enterprise deal execution: proposal/SOW hygiene, pricing models, redline coordination, mutual action plans.
Create customer-ready artifacts: exec-friendly updates, ROI/KPI reporting, launch comms, rollout plans.
Own the details on high-stakes timelines: dependencies, risk flags, escalation paths.
Help operationalize compliance: tracking policy updates, QA workflows, audit-ready documentation, evidence collection.
Maintain discipline around change management: what changed, why, who approved, what's the rollout plan.
Improve internal throughput: planning rituals, meeting structures, hiring process upgrades, tooling choices.
Partner with Finance/BizOps on budgeting, vendor management, and operational metrics as needed.