Foundation Room Host
Live Nation Entertainment•Anaheim, CA
•$17 - $20•Onsite
About The Position
The Foundation Room Host is responsible for meeting, greeting, and seating all guests with a positive, friendly, and helpful attitude, serving as a general source of information for guests entering the establishment. This role involves managing guest flow, anticipating and responding to guest needs, and providing information about the venue, its offerings, and events.
Requirements
- Responsible Alcohol Awareness Training Certification or Equivalent
- High School Diploma
- Working knowledge of restaurant operations, seating procedures, guest relations, and problem-solving.
- Entry knowledge of Music Mall and Retail operations.
- Skill in diplomacy.
- Ability to handle multiple tasks.
- Strong verbal skills.
- Organizational skills.
- Interpersonal skills.
- Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations.
- Flexible Hours
Nice To Haves
- Point of Sales knowledge, preferably MICROS
- Previous experience handling VIP customers
- Previous Customer Service/Host experience
- Skills in interpersonal communication and teamwork
Responsibilities
- Greet all guests promptly and courteously in a professional manner.
- Control the flow of guests entering the restaurant and those waiting for a table.
- Obtain guest information such as name, number in party, physical description, arrival times, and any needs for children.
- Anticipate and respond to guest needs to ensure guest satisfaction.
- Direct guests to the appropriate waiting area.
- Estimate and quote accurate wait times for tables.
- Lead guests to tables, place menus, and ensure guests are seated before leaving the table.
- Place marketing literature on dining tables to promote current and future shows, menu items, and retail.
- Answer guest questions regarding the menu, music hall, and artists.
- Manage foundation access lists, industry access, dinner reservation sheets, and passes.
- Pick up guest lists for special events.
- Handle concert tickets and signature sheets.
- Obtain the Production sheet for the current night.
- Obtain current member and spouse lists.
- Check foundation membership cards and photo IDs.
- Adhere to the HOB dress code policy for the foundation lounge.
- Hand out wristbands and/or opera box passes.
- Thank each guest for visiting and invite them to return.
- Demonstrate knowledge of House of Blues related art, music, and history.
- Adhere to the HOB Hospitality Zone standards.
- Communicate with other support departments, including door hosts, the kitchen, and Foundation Room Managers, to ensure proper flow.
- Communicate to the kitchen when large parties and special event parties have been seated.
- Keep the host area clean and organized throughout the shift.
- Keep the floor in the host area free of spills, food, trash, or other obstacles.
- Polish and clean all entry door windows throughout the shift.
- Maintain proper par levels for host stand supplies (kid menus, crayons, fliers, matches, toothpicks, calendars).
- Maintain line of sight/atmosphere control by circulating through the work area throughout the shift.
- Maintain House of Blues safety and sanitation standards.
- Assist other employees and departments as needed.
- Attend pre-shift meetings conducted by the Manager on Duty.
- Perform opening and closing duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
