Dining Room Host Foundation Room- HOB New Orleans

Live Nation Entertainment•New Orleans, LA

6d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. The Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care.” We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Requirements

Appearance
Punctuality/Attendance
Attitude/Teamwork
Opening and Closing duties
Job Skills/Knowledge/Productivity
Adherence to Policy
Sanitation and Safety
Guest Satisfaction
Communications
(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
High School Diploma
Music Mall and Retail operations
Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
Entry Knowledge of Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
Flexible Hours

Nice To Haves

Point of Sales knowledge, preferably MICROS
Previous experience handling VIP customers
Previous Customer Service/Host experience
Skills in interpersonal communication and teamwork

Responsibilities

Greet all guests promptly and courteously in a professional manner
Control the flow of guests coming into the restaurant and those who are waiting for a table
Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
Anticipate and respond to guest needs (guest satisfaction)
Direct guest to appropriate location to wait when on a wait
Estimate and quote accurate wait times for tables
Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
Handle Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
Pick up guest lists for any special events.
Handle concert tickets and signature sheet.
Obtain Production sheet for current night
Obtain current member and spouse lists.
Check foundation membership card and photo ID
Adhere to HOB dress code policy of the foundation lounge
Hand out wrist band and /or opera box passes
Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
Knowledge of House of Blues related art, music, and history
Adhere to the HOB Hospitality Zone
Communicate with other support departments
Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow
Communicate to kitchen when large parties and special event parties have been seated.
Keep host area clean and organized throughout the shift (shift mechanics).
Keep floor in host area free of spills, food, trash or other obstacles
Polish and clean all entry door windows throughout the shift
Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand
Maintain line of sight/atmosphere control by circulating through work area throughout shift
Maintain House of Blues safety and sanitation standards
Assist other employees and departments as needed (teamwork)
Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift