Foundation Room Host

Live Nation Entertainment • Anaheim, CA

47d • Onsite

About The Position

Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house. The role involves managing the flow of guests, anticipating and responding to their needs, and providing information about the venue, its offerings, and events. The host is also responsible for maintaining the appearance and cleanliness of the host area and assisting other departments as needed.

Requirements

• Responsible Alcohol Awareness Training Certification or Equivalent
• High School Diploma
• Music Mall and Retail operations
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Entry knowledge of skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Flexible Hours

Nice To Haves

• Point of Sales knowledge, preferably MICROS
• Previous experience handling VIP customers
• Previous Customer Service/Host experience
• Skills in interpersonal communication and teamwork

Responsibilities

• Greet all guests promptly and courteously in a professional manner.
• Control the flow of guests coming into the restaurant and those who are waiting for a table.
• Obtain guests' name, number in party, physical description, arrival times and any needs for children when applicable.
• Anticipate and respond to guest needs (guest satisfaction).
• Direct guest to appropriate location to wait when on a wait.
• Estimate and quote accurate wait times for tables.
• Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table.
• Market current and future shows, menu items, and retail by placing all marketing literature on dining tables.
• Properly answer guest questions regarding the menu, music hall, and artists appearing at the House.
• Handle Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
• Pick up guest lists for any special events.
• Handle concert tickets and signature sheet.
• Obtain Production sheet for current night.
• Obtain current member and spouse lists.
• Check foundation membership card and photo ID.
• Adhere to HOB dress code policy of the foundation lounge.
• Hand out wrist band and/or opera box passes.
• Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner.
• Demonstrate knowledge of House of Blues related art, music, and history.
• Adhere to the HOB Hospitality Zone.
• Communicate with other support departments (door host, kitchen and Foundation Room Managers) to ensure proper flow.
• Communicate to kitchen when large parties and special event parties have been seated.
• Keep host area clean and organized throughout the shift.
• Keep floor in host area free of spills, food, trash or other obstacles.
• Polish and clean all entry door windows throughout the shift.
• Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand.
• Maintain line of sight/atmosphere control by circulating through work area throughout shift.
• Maintain House of Blues safety and sanitation standards.
• Assist other employees and departments as needed (teamwork).
• Adhere to standard operating procedures.
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift.
• Perform opening and closing duties.

Benefits

• Pay is based on a number of factors including market location, qualifications, skills, and experience.
• Live Nation Entertainment will never request payment or equipment purchases as a part of the hiring process.
• Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED