Forwarding Account Representative - Hybrid in Dallas, Texas

Motorola Solutions•Dallas, TX

5d•Hybrid

About The Position

Motorola Solutions’ SCM division is a full-service recovery operation that connects lenders and repossession agents to facilitate quicker, more compliant recoveries. The Forwarding Account Representative assists banks and finance companies with delinquent auto loans by placing accounts with contracted repossession agents. This is not a collections or sales role, but it involves regular communication with bank clients and agents in the field. The position is office-based in Dallas, Texas, with one hybrid day on Friday; it is not a remote position. The work takes place in a cubicle office setting, working close with others. The schedule is Monday through Friday, 8 a.m. to 5 p.m.; a 9 a.m. to 6 p.m. schedule is available after training. Compensation starts at a target base salary of $41,600, plus a bonus plan. The actual offer depends on job-related knowledge, skills, and experience.

Requirements

At least 2 years of customer service experience in a call center environment.
High school diploma or GED.
Legal authorization to work indefinitely in the United States; employer work permit sponsorship is not available.
Experience working in a fast-paced environment, with the ability to multitask and stay organized.
Strong computer skills and internet savvy.
Experience using Google Suite applications.
Strong English communication skills, including reading, writing, and speaking.
Entry-level data-entry skills and ability to use multiple computer monitors.
Ability to handle inbound and outbound calls.
Strong attention to detail.
Reliable transportation to and from work.

Nice To Haves

Experience interacting with business clients by phone and email.
Ability to gather, analyze, or evaluate information from a variety of sources, including court records, credit header data, and people-location software.
Experience using location databases and software packages, including automatic license plate recognition software.

Responsibilities

Assist banks and finance companies with delinquent auto loans by placing them with contracted repossession agents for repossession.
Gather, analyze, or evaluate information from sources such as court records, credit header data, and people-location software.
Use location databases and software packages, including automatic license plate recognition software, to locate vehicles subject to repossession.
Coordinate activities with repossession agents.
Manage the repossession process for bank clients.
Work closely with bank employees.
Proactively monitor accounts and address a variety of issues.
Communicate regularly with banks and agents in the field by phone and email.