Forward Deployment Eng Rpt Pro
About The Position
The Forward Deployment Engineer, Reporting Pro helps customers correctly adopt DeepHealth’s Reporting Pro. This individual contributor role combines radiology reporting expertise, clinical workflow knowledge and customer communication to design customer-specific configurations, build report templates and structured reporting content with radiologists, coach implementation teams, resolve complex technical issues, and translate recurring field needs into standard product workflows, including AI-assisted report drafting as it is released. The position is part of DeepHealth’s Forward Deployment Engineering function and works across Technical Delivery Management, Product, Service and Solution Delivery to support smooth customer adoption. The engineer transitions best practices to Service and Solution Delivery teams and plans upcoming product changes with them to ensure commercial readiness. The role has no direct reports, reports to the Service Engineering Lead, Enterprise Intelligence, and works closely with the DxS lead Forward Deployment Engineer. The role owns technical solution design and configuration for assigned customers, leads technical discovery, develops and validates report templates with radiologists, supports go-lives and escalations, and serves as the L3 escalation point for Reporting Pro issues. It also supports site reliability, validates releases and hotfixes, and defines and supports adoption of AI-enabled reporting workflows. Domestic and international travel of up to 25% is required, primarily for customer discovery, go-lives and escalations. The position is remote in the United States. Salary range: $125,000–$145,000.
Requirements
- Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems or a related field, or an equivalent combination of education and experience.
- At least 8 years of overall experience in healthcare IT, medical imaging or clinical systems.
- At least 5 years in a customer-facing technical role for radiology reporting systems such as PowerScribe, Fluency or similar, for example as a reporting system administrator, applications/technical consultant, implementation engineer or L3 engineer.
- Working knowledge of HL7 v2 (ADT, ORM, ORU), including how orders link to reports and how signed reports, addenda and corrections are distributed to RIS and EHR.
- Hands-on configuration experience with report templates, macros, structured reporting and speech recognition, including at least one reporting system go-live or migration.
- Strong understanding of radiology clinical workflow, including RIS, worklists, reading, dictation, sign-off and critical results communication.
- Working knowledge of cloud-hosted applications (GCP, AWS or Azure), storage, networking and SSO/authentication.
- Ability to communicate technical decisions to radiologists, IT leaders and executives, including in escalated situations.
- Microsoft Office experience.
- Professional conduct, initiative, personal awareness and integrity; confidentiality in all areas of performance.
- Ability to follow applicable employment laws, company policies and procedures, and data privacy, compliance, safety and confidentiality standards.
- Ability to adapt and learn new tasks, methods and systems, meet job responsibilities in a quality and timely manner, and maintain attendance and punctuality in accordance with company guidelines.
- Willingness to travel domestically and internationally up to 25%.
Nice To Haves
- Imaging informatics or clinical credential such as CIIP, PARCA or ARRT(R).
- Experience with AI-assisted or LLM-based report generation in radiology.
- Working knowledge of DICOM and PACS integration.
- Experience in a regulated medical device environment, including FDA 21 CFR 820, ISO 13485 or IEC 62304.
Responsibilities
- Own technical solution design and Reporting Pro configuration for assigned customers, including report templates, macros, structured reporting, speech recognition, sign-off and addendum rules, critical results, and user roles.
- Lead technical discovery with customers and implementation teams on reporting workflows, legacy systems, HL7 order and result flows, report distribution to RIS and EHR, and network and security requirements.
- Build and validate report templates and structured reporting content with radiologists; plan migration of templates and macros from legacy reporting systems through cutover.
- Partner with the assigned implementation counterpart to incorporate learnings and best practices into customer configuration and implementations.
- Train and coach implementation teams and customer reporting administrators on correct configuration; publish configuration standards, template libraries and deployment playbooks.
- Serve as the customer-facing technical lead during go-lives, hypercare and escalations, communicating status, options and expectations to clinical and IT stakeholders.
- Provide implementation support as the L3 escalation point for Reporting Pro issues in assigned accounts, including report delivery failures, root-cause analysis and resolution with engineering.
- Convert recurring customer needs into standardized workflows and product requirements, distinguishing product gaps from configuration or training issues.
- Own engineering issue escalation for assigned accounts by triaging and documenting reproducible defects, tracking status with engineering and closing the loop with customers.
- Support site reliability for assigned accounts by monitoring service health with observability tools, participating in incident response and driving reliability improvements with engineering.
- Own the AI adoption strategy for Reporting Pro, defining requirements, expected customer impact and success criteria and feeding them back to Product and Engineering.
- Configure, deploy and support adoption of AI-enabled reporting workflows as they are released, coordinating rollout, site readiness and customer adoption with the Technical Delivery Manager and Product Manager.
- Validate releases and hotfixes against representative customer configurations before and after deployment.
- Perform other duties as assigned; management may add or change duties.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
