Forward Deployed Strategist

Magic • New York, NY

3d • $100,000 - $150,000 • Onsite

About The Position

The Forward Deployed Strategist owns relationships with restaurant partners and helps them realize lasting value from Loyalist. The role leads implementations, develops tailored solutions for individual restaurants, grows accounts, and works closely with the founders and engineering team to shape the product.

This is a hands-on position involving custom workflow design, troubleshooting, and translating restaurant operations into product improvements. It combines customer strategy, consulting, data analysis, product feedback, and project management. The strategist is expected to operate effectively amid ambiguity while developing solutions that can scale.

Requirements

• At least 4 years of experience in technology, consulting, customer success, or account/project management.
• Strong relationship-building skills and comfort working with people ranging from general managers to directors of operations and CMOs.
• Ability to explain technical concepts in language that is accessible to restaurant teams.
• Highly organized, proactive, and reliable, with the ability to follow through and keep work moving.
• Comfort working with data and dashboards and finding patterns and insights.
• A partnership mindset and willingness to go above and beyond to ensure customers value the product.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.

Nice To Haves

• Experience in or around restaurants.
• Familiarity with SQL or data analysis tools.

Responsibilities

• Serve as the main point of contact for enterprise restaurant groups.
• Build relationships with restaurant operators and decision makers, understand how each restaurant operates, and identify product needs.
• Onboard restaurant teams, integrate their data, train them, recommend ways to use Loyalist, and become an expert in the product.
• Identify and pursue account expansion opportunities.
• Answer partner questions, debug issues, and quickly develop workarounds for differing restaurant needs.
• Use data and best practices to advise partners on increasing repeat visits and Google reviews.
• Analyze guest and sales data to uncover insights, such as identifying top spenders or guests to invite to events.
• Partner with engineering and founders to share customer feedback, improve the platform, and tell customer stories.
• Contribute documentation, how-to guides, and templates to help restaurants learn the product.
• Stay informed about industry trends and emerging restaurant technology.

Benefits

• Comprehensive health, dental, and vision coverage, with FSA and HSA options.
• Daily lunch from New York City restaurants, with the employee choosing locations during their first week.
• Equity.
• Unlimited PTO.
• Access to sought-after reservations in New York City.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed