Forward Deployed Software Engineer

Ease Health•New York City, NY

About The Position

Forward Deployed Software Engineers embed with behavioral health providers to understand their most challenging problems and build software solutions. The role is often the first engineering contact for new customers and brings field learnings back into product development. Engineers own complex migrations from legacy EHRs and billing systems, work onsite with providers, scope customer problems into buildable work, and ship production software alongside product engineers. The position involves frequent travel to customer sites across the country and is based out of the New York City office, with remote flexibility for engineers with 8+ years of experience. Expect 15 or more customer-facing hours per week. Compensation includes a competitive base salary plus equity, based on qualifications and experience.

Requirements

At least 4 years of experience as a software engineer; 8+ years is ideal.
Strong hands-on engineering skills and interest in working directly with customers.
Comfort with messy data, legacy systems, and ambiguous problems.
Product judgment and the ability to determine what to build, not only how to build it.
Ability to communicate effectively with clinicians, billers, and executives.
High ownership and energy for work with real customer deadlines.

Nice To Haves

Experience migrating data from legacy EHRs or other complex enterprise systems.
Healthcare, EHR integration, or interoperability experience.
Founder or early-stage startup experience.

Responsibilities

Own complex data migrations from legacy EHRs and billing systems end to end, often on tight timelines.
Work onsite with providers to learn how their practices operate.
Turn complex customer problems into scoped, buildable work and implement solutions.
Ship production software alongside product engineers rather than prototypes or presentations.
Bring customer and field insights back to inform the product roadmap.