Forward Deployed Software Engineer

Deploy•San Francisco, CA

About The Position

At Deploy, Forward Deployed Software Engineers use software engineering expertise to address customer challenges and pain points. The role serves as a primary point of contact for many enterprise customers, helping them succeed with Deploy’s API solutions and AI platforms. The engineer works with customers to translate business and product ideas into engineering solutions, resolve technical issues, and architect solutions that improve product adoption. Working closely with Sales, Product, Engineering, and Operations, the role builds full-scale integrations and delivers high-impact projects for large enterprises. Deploy is an intelligence infrastructure platform that provides developers and enterprises access to open-source and proprietary AI models. Its inference engine for leading open-source LLMs is designed to keep costs and latency low while maintaining high throughput. The company also offers proprietary models for content safety, AI and deepfake detection, sponsorship intelligence, and intellectual property and publicity protection. Deploy has raised more than $200 million and has over 250 employees across offices in San Francisco, Seattle, New York, and Delhi. The role offers the opportunity to work on the frontlines of customer engagements at a fast-growing AI startup, with work that has a direct impact on the company’s development. The expected base salary is $120,000–$200,000. Stock options may be offered in addition to base pay. Compensation may vary based on qualifications, skills, competencies, experience, and location. Deploy may use AI tools to assist parts of its hiring process, but final hiring decisions are made by humans.

Requirements

Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field.
At least 1 year of software engineering experience.
Prior professional experience supporting technical customers and iterating on solutions in real time.
Strong engineering background and proficiency in Python, JavaScript/TypeScript, or similar programming languages.
Deep understanding of software architecture and API integrations.
Excellent verbal and written communication skills, exceptional attention to detail, and experience engaging business and technical audiences.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Own end-to-end delivery of high-impact solutions for strategic partners.
Resolve urgent technical customer support tickets efficiently and communicate proactively and promptly with key client stakeholders.
Drive innovation by coding and implementing solutions to complex problems.
Collaborate with Product and Engineering to influence priorities and shape the product roadmap.
Build and maintain internal documentation, playbooks, and enablement content.
Work with customers to define success metrics, KPIs, and adoption strategies aligned with their goals, and track progress against those metrics.
Represent the voice of the customer internally and provide actionable feedback to inform product direction and feature development.
Monitor usage, adoption, and engagement metrics to address risks proactively and support long-term retention.
Maintain awareness of industry best practices for data maintenance and handling relevant to the role.
Follow policies, guidelines, and procedures for protecting information assets.
Report actual or suspected security or policy violations and breaches to an appropriate authority.