Forward Deployed Mission Engagement Lead

Sitreps•Minneapolis, MN

1d•$165,000 - $185,000

About The Position

The Forward Deployed Mission Engagement Lead embeds directly with U.S. military customers across the country as part of a mission team of engineers and other mission leads, deploying software to address difficult mission problems. The role works alongside service members and civilian operators, builds trust by understanding their objectives, translates ambiguous problems into testable mission hypotheses, and tests those hypotheses through product workflows. When workflows prove useful, the lead helps onboard users and cultivate new user groups at customer sites. This is a hands-on field role rather than a typical customer success, solutions, or product position. Day-to-day work includes configuring workflows, evaluating new releases, troubleshooting issues, and partnering with product and engineering to improve software for people in the field. Configurations may take hours and multiple attempts in a day. The role requires independent judgment while working on site, with support from product, engineering, and leadership, and may involve secure or classified spaces. The lead helps identify and document successful outcomes, build user adoption, and expand deployments to additional teams and mission areas. The position is based in Minnesota and involves about 75% travel to customer sites across the United States. It is a full-time employee role requiring U.S. Person status and an active Top Secret clearance. Compensation is $165,000–$185,000 base salary plus equity.

Requirements

Active Top Secret clearance and U.S. Person status.
Based in Minnesota and able to travel out of state about 75% of the time to work alongside users.
Comfort working in the field and ability to build trust with users in operational settings.
High ownership, grit, and persistence when working through ambiguity and iteration.
Strong mission judgment, including the ability to identify important user problems and where software can help.
Technical intuition about how software systems work, fail, and can be improved.
Curiosity about agentic AI and applying it to real mission problems.
Professional presence in high-stakes government settings as a trusted technical partner rather than a vendor.

Responsibilities

Spend time on site with military teams to understand their missions and operating context.
Build credibility and trust by understanding user challenges and repeatedly helping address them.
Break ambiguous mission challenges into concrete workflows to test.
Configure and refine product workflows to address important mission needs.
Track down product bugs on fielded government systems and work with engineering to resolve them.
Identify effective workflows, bring users on board, and document the impact.
Build relationships with other teams at customer sites and identify opportunities to expand software use.
Use independent judgment to prioritize on-site work and keep it moving.