x) at Paperbox

madewithlove

About The Position

Paperbox builds AI agents for claims and policy administration for insurers, banks, brokers, and expertise firms across Europe. The Forward Deployed Engineer joins the FDE team to take AI agents from signed contract through customer onboarding and production deployment, and to keep them operating effectively afterward. The role owns a portfolio of 6–10+ enterprise accounts at different stages and combines hands-on technical work with frequent customer interaction. The engineer configures and tunes agents for customer workflows, document types, and process flows; builds integrations with customer back-office systems; tunes prompts and evaluates LLM output; and designs agent flows for new use cases. The role also leads technical and architecture conversations with customer IT teams and translates observations from customer deployments into actionable input for Engineering and Product. Engineers design and implement end-to-end solutions that meet customer needs while fitting the Paperbox platform. The position is open to medior and senior profiles. The FDE team shares accounts, reviews work, and supports structured onboarding, with a clear owner alongside new hires as they ramp up. Candidates must speak and understand Dutch and be based in Europe to support customers in Belgium and the Netherlands. Paperbox is open to both payroll employees and subcontractors; benefits may vary by arrangement.

Requirements

Understand and speak Dutch fluently.
Be based in Europe.
Have strong Python skills and be able to ship production code independently.
Have experience with AI coding or engineering tools such as Claude Code or Codex.
Be comfortable with LLMs and modern agent frameworks built on foundation models from providers such as OpenAI, Anthropic, or Google.
Have experience setting up integrations, including APIs, webhooks, or platforms such as Make or Zapier.
Communicate smoothly with different audiences and explain technical concepts clearly.
Genuinely enjoy customer-facing work, including kickoffs, working sessions, and discussions with customer IT teams.
Be self-directed and comfortable managing and planning delivery across 6–10+ accounts.

Nice To Haves

Experience as a Forward Deployed Engineer.
Experience with cloud platforms, preferably GCP/Google Cloud.
Software-as-a-Service experience.
Affinity with the insurance or related domain.

Responsibilities

Lead customer onboardings from kickoff through go-live.
Configure and tune AI agents for customer workflows, document types, and process flows.
Build Python integrations with customer back-office systems, including REST/SOAP APIs, webhooks, and custom legacy stacks.
Tune prompts, evaluate LLM output, and design agent flows for new use cases.
Lead architecture and technical discussions with customer IT teams, including topics such as SAML/SSO, mTLS, data flows, and privacy controls.
Translate customer and field observations into concrete input for Engineering and Product.
Design and implement end-to-end solutions based on customer needs and aligned with the Paperbox platform.
Manage delivery across a portfolio of 6–10+ enterprise accounts at different stages.

Benefits

Flexible office culture, combining the Keizerpoort office with the freedom to work where you perform best.
Competitive salary.
Tools needed for success.
Flexible vacation policy.
Transparent and digital healthcare insurance through Alan for the employee and family.
Learning and training opportunities with a flexible training policy.
Supportive team culture with regular team activities, events, and opportunities to connect.

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