Forward Deployed Engineer

Parakeet Health•San Francisco, CA

10d•$150,000 - $200,000•Onsite

About The Position

This role is for one of the first dedicated Agent Engineers at Parakeet, a company building a platform to handle all aspects of patient interaction beyond initial scheduling, with the patient at the center. The company is two years old, works with over 400 medical practices, has raised over $13M in VC funding, and experienced 10x ARR growth last year. The Forward Deployed Engineer (FDE) will be responsible for translating customer needs heard on calls into decisions and working prototypes, often within hours. This role requires a deep understanding of customer needs, platform capabilities, and the ability to bridge the gap between them. The FDE will be instrumental in identifying and building the next set of features and capabilities for the platform, working closely with customers and the engineering team.

Requirements

2-5 years of engineering experience.
Comfort working across the full stack (frontend, backend, integrations).
Ability to move fast across frontend, backend, and integrations.
Experience shipping real products.
Experience talking to the people using the products.
Ability to make judgment calls without waiting for someone to define the problem.
High EQ (Emotional Quotient).
Decisiveness when there is no clean answer.
Ability to hold context on both customer needs and platform capabilities.
Instinctual taste for what a good patient experience sounds like.
Ability to be effective across a wide surface area: customer context, product judgment, hands-on implementation, prototype building.
Honesty about what you don’t know.
Willingness to do unglamorous work without complaint.
Experience owning a project without someone assigning tickets.
Ability to work without needing a detailed roadmap to feel grounded.

Nice To Haves

Experience with Python.

Responsibilities

Participate in customer calls multiple times a week to understand their needs and workflows.
Translate customer requirements into decisions and working prototypes.
Hold context on customer needs, platform capabilities, and the gap between them.
Make decisions on what gets built immediately, what gets postponed, and what becomes a roadmap item.
Translate complex healthcare scheduling rules and practice-specific quirks into AI agent executable logic.
Build working prototypes within hours of hearing a customer need.
Configure deployments for customers, including integrating with EHR systems and ensuring proper appointment type selection.
Lead customer onboarding and deployments end-to-end, including scoping workflows, customizing the agent, integrating with EHRs, QA-ing performance, and iterating with the customer's operations team.
Identify platform gaps and prototype new capabilities.
Influence the product roadmap based on customer interactions and discovered needs.
Participate in pre-sales for enterprise deals by building custom demos.
Mentor new Forward Deployed Engineers.
Collaborate with the engineering team to discuss customer feedback, demo prototypes, and decide on feature development.