Forward Deployed Engineer

Ascend•San Francisco, CA

10d•Onsite

About The Position

Ascend is seeking a Forward Deployed Engineer to join our team on-site in San Francisco to build custom integrations and own the technical delivery of customer implementations. You will work directly with customers, Sales, Customer Success, and Engineering to understand customer workflows and turn ambiguous, high-stakes problems into practical solutions. You will write production code, build API integrations and custom features, and resolve technical blockers to launch and adoption. Your work will help unblock deals, reduce time to go-live, and embed Ascend in customers’ day-to-day operations.

Requirements

3+ years of experience in implementation, solutions, technical support, or forward deployed engineering
Experience working at a growth-stage startup
Experience with relational databases and strong SQL
Hands-on experience with APIs, webhooks, and data integrations
Strong debugging skills and clear communication with customers
A strong desire to learn new skills and solve business problems

Nice To Haves

Familiarity or interest in learning Ruby on Rails
Familiarity with building external APIs and integrations with platforms such as Salesforce
Experience with payments, fintech, or insurance products

Responsibilities

Understand Ascend's platform, product, and customer workflows by collaborating with team members and engaging with customers
Learn Ascend’s platform, APIs, account configurations, and connected third-party systems
Deliver a technical plan for an active integration, including requirements, data flows, dependencies, and success criteria
Own the technical workstream for a customer implementation, partnering with Customer Success on launch timelines and adoption
Build and deploy custom API integrations, webhooks, and data workflows that connect Ascend to customer systems
Configure accounts, validate data flows, and lead technical testing with customers
Partner with Sales and Customer Success to build demos, integrations, or features that remove blockers to a deal or renewal
Independently own account setup, configuration, and complex integrations for new customers from technical scoping through go-live
Lead technical conversations with customers and drive technical delivery in partnership with Customer Success
Build integrations, custom features, and internal tools that embed Ascend in enterprise customer workflows
Help drive adoption by working with customers to put solutions into daily use and remove barriers to sustained usage
Turn recurring customer needs and one-off builds into product features, reusable integrations, and implementation playbooks