Forward Deployed Engineer | $120K-$150K + Hybrid + Equity | AI-Based Outage Intelligence Company

PhillyTech.Co • King of Prussia, PA

2d • Hybrid

About The Position

This is a hybrid role in King of Prussia, PA, 3 days per week in the office. THIS ROLE SITS AT THE INTERSECTION OF ENGINEERING, CUSTOMER SUCCESS, INFRASTRUCTURE, AND OPERATIONS. ARE YOU READY TO HELP SCALE A CATEGORY-DEFINING AI COMPANY? OUR CLIENT BUILDS THE AI-POWERED OUTAGE INTELLIGENCE PLATFORM THAT HELPS SOME OF THE WORLD'S LARGEST ENTERPRISES AUTOMATE OUTAGE DIAGNOSIS, INCIDENT RESPONSE, AND OPERATIONAL DECISIONS. THIS IS A ROLE FOR BUILDERS. You'll work at the intersection of Engineering, Customer Success, and Operations, solving real customer problems, building automation, improving internal systems, and helping scale a platform trusted by Fortune 500 organizations. If you love ownership, thrive in startup environments, and enjoy turning messy problems into solutions, this is the opportunity to make a meaningful impact. The company is growing quickly and needs an engineer who enjoys solving problems wherever they appear. We are looking for someone who sees a problem, takes ownership, and builds the solution. The Forward Deployed Engineer will work across Engineering, Customer Success, and customer-facing initiatives to solve technical problems, build automation, improve operational workflows, and accelerate customer success. You may spend one part of your day helping a customer integrate with the platform, another part improving internal tooling, and another part deploying improvements directly into production. The ideal candidate takes pride in solving problems without being asked.

Requirements

• 3-5+ years of back-end software engineering experience.
• Strong Python development experience is preferred.
• Experience working within production systems and live customer environments.
• Ability to quickly understand unfamiliar codebases and contribute independently.
• Startup experience.
• Experience building APIs, backend services, automation, or internal tooling.
• Comfortable working directly with customers and non-technical stakeholders.
• Highly proactive with strong ownership mentality.

Nice To Haves

• Asynchronous Python.
• RabbitMQ or messaging systems.
• Distributed systems.
• Large-scale data pipelines.
• Infrastructure or SRE experience.

Responsibilities

• Build and deploy production-ready solutions inside the core platform.
• Develop internal tools and automation that improve operations.
• Support customer API integrations and onboarding efforts.
• Partner with Customer Success to solve technical customer challenges.
• Work directly with customers during implementation and technical discovery calls.
• Improve onboarding processes.
• Identify recurring problems and proactively build scalable solutions.
• Collaborate closely with engineering leadership on product improvements.
• Troubleshoot issues across infrastructure, backend systems, and customer environments.

Benefits

• Equity in a fast-scaling AI company
• Competitive base salary
• Unlimited PTO
• Hybrid work environment
• Direct impact on company growth and product evolution
• Work closely with leadership and engineering
• Opportunity to help define internal systems and customer experience
• Fast-moving startup environment with significant ownership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed