Forward Deployed Engineer

Claim Health•New York City, NY

About The Position

Claim Health is seeking a Forward Deployed Engineer to bridge the gap between engineering, product, and customer operations. This role involves working directly with customers to understand and solve operational challenges by building production-grade software. The position requires a blend of deep technical execution across the full stack and close collaboration with customers to translate operational complexity into scalable product systems. Forward Deployed Engineers will significantly influence the evolution of Claim Health's platform and the definition of new product lines. The role emphasizes building production code, owning deployments, designing workflows, and creating new platform abstractions by immersing in real healthcare operations such as intake, billing, authorizations, and reconciliation.

Requirements

Strong full-stack engineering fundamentals
Comfort operating across frontend, backend, infrastructure, and data systems
Experience working directly with customers or operational stakeholders
The ability to move fluidly between technical depth and business context
Enjoy ambiguous, high-ownership environments
Like understanding how real organizations operate
Can deconstruct operational chaos into software systems
Care deeply about reliability, edge cases, and product quality
Prefer solving root problems over patching symptoms
Want to shape products, not just execute tickets
Are energized by customer interaction rather than isolated implementation work

Nice To Haves

Experience with workflow orchestration systems
Background in AI agents, automation, or integration platforms
Experience deploying AI-powered systems in production
Exposure to healthcare, fintech, logistics, or other operationally complex industries
Experience working in highly customer-embedded engineering roles

Responsibilities

Build Production Systems: Ship full-stack product capabilities directly into production, build workflow orchestration systems, internal tooling, and customer-facing interfaces, design resilient systems that coordinate complex operational processes, and work across frontend, backend, infra, integrations, and AI systems.
Embed Directly with Customers: Work closely with operators, billing teams, executives, and frontline staff, observe operational workflows firsthand and identify systemic bottlenecks, lead implementations and deployments within large healthcare organizations, and translate ambiguous customer pain points into scalable product primitives.
Shape Product Direction: Define entirely new product lines from customer insight and operational patterns, create abstractions that generalize across fragmented healthcare systems, and influence roadmap prioritization through direct field exposure.
Partner with engineering and GTM to rapidly iterate on high-leverage workflows.
Own Outcomes End-to-End: Diagnose failures in messy real-world environments, build automation that removes operational burden at scale, and ensure systems are observable, reliable, and correct under real constraints.
Operate with urgency while maintaining high engineering standards.