Forward Deployed Engineer

Luma • San Francisco, CA

85d

About The Position

Forward Deployed Engineers turn what our models can do into things customers actually rely on. You embed with a customer, learn their workflow, define the problem with them, and build the system that solves it — in production, with their data, with their constraints. You own the relationship and the code. When something is missing in our platform, you build around it. When the same gap shows up across customers, you work with R&D to turn that pattern into product. This is engineering at the edge, where ambiguity is the default and "what should we build?" is yours to answer.

This role is built for people who have already operated as the single point of ownership for a hard problem — and want to keep doing that, with much better tools.

You may have been:
A technical founder — you built the product, talked to the first customers, made the calls, and shipped. You miss the pace and the autonomy more than you miss running a company.
An engineer who became the customer's engineer — the one who flew out, sat in their office, and rebuilt their workflow because the standard product didn't fit.
A consultant or architect who codes for real — you didn't just diagram the system, you wrote it.
A builder with a customer instinct — strong technical foundation, a track record of personal projects with real users, and a pattern of identifying problems and moving on them without waiting.

What ties these together: you've made the call yourself, you've shipped against ambiguity, and you know the difference between "delivered" and "actually used."

Requirements

• Bachelor's degree in Computer Science or equivalent practical experience
• 2+ years of professional software engineering experience
• Strong proficiency in at least one general-purpose language (Python, TypeScript, Go, or similar)
• Experience building and shipping software end-to-end
• Ability to work across the stack and learn unfamiliar systems quickly
• Ability and interest to travel as needed to client sites

Nice To Haves

• A track record of shipping real systems with real users, not just completing assigned tasks.
• High agency and strong prioritization skills — you can figure out the core problem and move.
• Comfort defining your own path when there isn't one.
• Evidence of working directly with customers or users, and translating what you heard into what you built.
• Clear communication, including explaining a technical decision to a non-technical stakeholder.

Responsibilities

• Work directly with customers to understand their workflows, constraints, and goals.
• Define the problem — there is no PRD waiting for you.
• Build production systems on Luma's APIs, models, and internal tools.
• Prototype, ship, iterate, and maintain systems that customers depend on inside of real environments with real data.
• Own projects end-to-end, from first conversation to deployed system.
• Identify the patterns worth productizing and feed them back to platform and R&D.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level