Forward Deployed Engineer

Fin • San Francisco, CA

7d • Hybrid

About The Position

Fin, now part of Salesforce, is hiring a Forward Deployed Engineer to help strategic customers adopt Fin, its AI customer agent, and achieve measurable business outcomes. The role bridges customer needs and product innovation, working hands-on with customers and in close partnership with R&D and Go-to-Market teams. The engineer will help design and deliver solutions in complex real-world environments, contribute to product direction and roadmap decisions, and share insights that help evolve and scale the Forward Deployed Engineering function. The position involves customer-site work and travel. Fin has a hybrid working policy, with employees expected to be in the office at least three days per week.

Requirements

• Strong engineering background and experience building software used in real-world settings.
• Interest in AI and machine learning, and ability to quickly understand novel problems, capabilities, architectures, trade-offs, and limitations.
• Strong cross-functional collaboration skills and ability to work across organizational boundaries.
• Deep knowledge of at least one high-level programming language, such as JavaScript, Python, or Ruby.
• Ability to prototype and ship software quickly while maintaining high quality and focusing on business goals and outcomes.
• Proficiency using and writing REST APIs to integrate systems.
• Strong communication skills, including ability to adapt technical discussions for engineering and non-technical audiences.
• Willingness to travel and work on-site with customers.
• Proof of eligibility to work in the United States.

Nice To Haves

• Experience building a SaaS product.

Responsibilities

• Drive adoption of Fin by helping customers use its AI capabilities to automate and scale support operations.
• Work closely with strategic customers to understand business challenges and technical requirements and identify how Fin can deliver strong outcomes.
• Partner hands-on with customer technical teams, including coding collaboratively, to complete projects.
• Collaborate with Sales, Success, Product, R&D, and Go-to-Market teams to support customer experiences, project delivery, and actionable product feedback.
• Help shape product direction and influence roadmap decisions based on customer needs and real-world use.
• Codify best practices and share insights from customer engagements to help the Forward Deployed Engineering team scale and grow.
• Travel and work on-site with customers to build relationships and understand their needs.

Benefits

• Eligible regular employees may qualify for a corporate bonus program or sales incentive, as applicable.
• Eligible regular employees may receive Restricted Stock Units (RSUs).
• Benefits and programs are designed to support health and wellbeing, family, time away from work, and financial future; offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed