Forward Deployed Engineer

Jeeves

16d•Hybrid

About The Position

As a Forward Deployed Engineer, you'll sit where our product meets our most complex customers. You'll work hands-on with the finance and engineering teams at high-growth and enterprise companies across Latin America. You'll connect Jeeves to their ERPs and internal systems, design the flows they need (card programs, AP automation, and treasury movement across fiat and stablecoins), and own the technical path to go-live. What you learn in the field comes straight back to our Product and Engineering teams and shapes what we build next. This is a hands-on engineering role. You'll write and ship production code, and you'll also be the person in the room with a customer's Controller or CFO. It isn't a pre-sales demo role, and it isn't a pure support role.

Requirements

4+ years of professional experience in software engineering, solutions engineering, or technical implementation, including at least 2 years in customer-facing technical work
Strong hands-on coding in at least one of Python, TypeScript/Node, or Go, with production experience building against REST APIs and webhooks
Solid SQL and data-mapping skills, demonstrated by integrations or data pipelines you've built and supported
A track record of owning a customer project through to go-live, including managing timelines and stakeholders on the customer side
Professional fluency in English plus Spanish and/or Portuguese
Able to travel to customer sites in Latin America as needed

Nice To Haves

Experience in fintech or payments, especially card issuing, payment rails (SPEI, PIX, ACH, SWIFT), or cross-border money movement
Experience integrating with at least one ERP, accounting, or financial system (for example NetSuite, SAP, Oracle, TOTVS, QuickBooks, or Xero)
A working understanding of how finance teams operate: AP, reconciliation, month-end close, and multi-entity accounting
Hands-on work with stablecoin, on/off-ramp, or digital asset infrastructure
Experience with LatAm e-invoicing and tax systems (CFDI, NF-e, DIAN)
A previous forward deployed, solutions architect, or implementation engineer role at a startup
Experience building internal tooling that shortened implementation time

Responsibilities

Build and ship integrations between Jeeves and customer ERPs and accounting systems (for example NetSuite, SAP, Oracle, TOTVS, and local accounting tools) using our APIs and webhooks
Map customer data models (chart of accounts, cost centers, entities, vendors) to Jeeves and keep them in sync
Debug integration issues across systems end to end, from API logs to the customer's month-end reconciliation
Build reusable integration patterns and internal tools so each new customer goes live faster than the last
Scope and set up multi-entity, multi-currency configurations with the customer's finance team
Design stablecoin payment and settlement flows alongside traditional rails (SPEI, PIX, ACH, SWIFT)
Help customers handle country-specific requirements, such as CFDI in Mexico, NF-e in Brazil, and DIAN e-invoicing in Colombia, inside their Jeeves workflows
Work with our Compliance and Risk teams so customer setups stay within regulatory guardrails
Own the technical side of onboarding for strategic accounts, from the first scoping call through go-live and adoption
Run technical workshops with customer engineering and finance teams, sometimes on-site
Write clear implementation plans, set expectations on timelines, and flag risks early
Be the trusted technical point of contact after go-live for escalations and expansion
Turn repeated customer requests into clear, prioritized input for Product and Engineering
Partner with Sales and Account Management on technical discovery, solution design, and proofs of concept for large deals
Document what you learn in the field (integration guides, known edge cases, playbooks) so the whole team benefits