Forward Deployed Engineer

Namespace•San Francisco, CA

49d•$150,000 - $220,000•Remote

About The Position

At Namespace, Forward Deployed Engineers work directly with customer engineering teams to solve complex infrastructure and developer workflow challenges. You'll serve as a technical partner and trusted advisor to customers, embedding within a wide variety of engineering organizations to understand how they build and ship software and help them improve, scale, and modernize those workflows. As an extension of our customers' engineering teams, you'll navigate complex systems, troubleshoot technical issues, and translate real-world challenges into product and platform improvements. This is a highly technical, highly autonomous, and customer-facing role. You'll work across CI/CD pipelines, cloud infrastructure, developer tooling, build systems, and application environments, often requiring you to quickly understand unfamiliar technologies and workflows. Success depends on your ability to rapidly develop an understanding of complex systems, uncover high-leverage opportunities for improvement, and drive both tactical fixes and longer-term engineering outcomes. You'll work with a global customer base across the US, EU, Asia and Australia – primarily async via Slack and email, with on-site visits being the exception rather than the norm.

Requirements

Strong engineering fundamentals and the ability to navigate unfamiliar systems quickly
Comfort debugging across modern infrastructure, developer tooling, and application environments
High curiosity and a systematic approach to problem-solving
Strong communication skills and the ability to work directly with technical teams and users
Bias toward execution and comfort operating in fast-moving, ambiguous environments
Customer-oriented mindset with a strong sense of ownership and urgency

Responsibilities

Work directly with customers to understand their workflows, infrastructure setups, operational and technical challenges
Quickly develop an understanding of new technical environments and independently drive issues and improvements opportunities from investigation through resolution
Reverse engineer customer systems and resolve issues spanning CI/CD pipelines, cloud infrastructure, developer tooling, build systems, and application environments
Act as an extension of our customers' engineering teams, helping them solve complex technical challenges and improve how they build and ship software
Build product improvements, tooling, integrations, and fixes that unblock customer teams, improve developer productivity, and streamline software delivery workflows
Identify recurring patterns across customer engagements and collaborate with product and engineering teams to translate them into platform improvements
Drive adoption through deep technical partnership, helping customers expand Namespace across additional workflows, teams, and infrastructure use cases
Develop deep expertise in modern developer workflows, infrastructure systems, and software delivery practices