Forward Deployed Engineer

Footprint • New York City, NY

9d • Hybrid

About The Position

We're building Percy, an AI agent designed to automate and streamline end-to-end financial crime investigations for banks and fintech companies. Current manual review processes are overwhelmed by increasing transaction volumes and regulatory demands. Percy leverages AI to mimic the decision-making of human analysts, clearing false positives, escalating genuine risks, generating case narratives, and ensuring audit-ready documentation. By integrating with our proprietary identity platform, Percy resolves ambiguities at their source, reducing review workloads by over 70% and identifying fraud missed by human reviewers. We have experienced significant revenue growth and are backed by prominent investors, with a small, senior, and fast-shipping team.

Requirements

• 1-4 years of experience building software, with a preference for customer-facing, solutions, or implementation engineering roles.
• A strong undergraduate degree in Computer Science or a closely related technical field (math, physics, software engineering, data science).
• Proficiency in at least one of Python, TypeScript/JavaScript, Java, C++, or similar languages, with the ability to learn new stacks quickly to unblock customers.
• Strong analytical and generalist problem-solving skills, capable of tackling complex technical challenges across data, systems, APIs, and infrastructure.
• Familiarity with AI/LLM agents, including configuration, building, or effective prompting.
• Excellent communication skills, able to engage credibly with both technical and non-technical stakeholders.
• Ability to translate ambiguous requirements into concrete plans.
• Comfort with ambiguity and iteration in a dynamic environment with evolving objectives.
• A bias for action, taking ownership of outcomes, and prioritizing shipping working solutions.

Nice To Haves

• Experience in a forward-deployed, solutions, implementation, or technical consulting role at a startup or enterprise software company.
• Exposure to fintech, financial services, compliance, fraud, or AML/KYC.
• Experience building and validating end-to-end integrations, APIs, data pipelines, and customer systems.

Responsibilities

• Implement Percy for customers by leading technical deployment and integration into their environments, ensuring connectivity, configuration, and operation with their data and workflows.
• Build and tune Percy agents to execute customer investigation procedures, iterating until the output is trusted and production-ready.
• Diagnose and resolve customer-reported bugs, edge cases, and issues by debugging across the stack and collaborating with core engineering for deeper fixes.
• Serve as the primary technical partner for customers during and after rollout, providing responsive and credible support to achieve a working solution.
• Communicate observed patterns, gaps, and feature needs from customer interactions back to the product and engineering teams to influence the roadmap.
• Develop tooling, templates, and patterns to make future customer implementations faster and smoother.

Benefits

• Generous compensation and equity packages
• Free lunch and dinner (after 7pm)
• Monthly wellness stipend
• Unlimited PTO
• Fully covered health, dental, and vision insurance
• The chance to help shape the future of internet identity and financial crime prevention

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level