Forward Deployed Engineer - AI Security
About The Position
F5 is hiring a Forward Deployed Engineer to support customer success after a deal is signed. The role leads technical onboarding and implementation, serves as the customer’s primary post-sales technical contact, and partners with Solutions Engineering and Support to drive adoption, reduce time-to-value, and establish successful long-term customer partnerships. It is a hands-on role in a fast-growing AI security market, suited to someone comfortable in an early-stage environment and with varied responsibilities. The position may be remote in the United States as a field employee and may require up to 25% travel to client sites. The listed annual base pay range is $146,400–$219,600, with a midpoint of $183,000. Incentive compensation, bonus, restricted stock units, and benefits may also be offered. F5 describes its benefits package as competitive and provides further details through its careers benefits page.
Requirements
- 8+ years in a post-sales technical role, such as TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar.
- Experience building and/or deploying AI systems or applications.
- Strong understanding of enterprise infrastructure, such as networking, containers, and security protocols.
- Experience leading technical deployments, including on-premises, hybrid, or complex SaaS integrations.
- Experience working with enterprise customers in regulated industries.
- Excellent communication and project management skills, including setting expectations, driving timelines, and keeping stakeholders aligned.
- Ability to thrive in a high-growth environment; comfortable with ambiguity, self-directed, and proactive.
Nice To Haves
- Experience with AI/ML or cybersecurity products, particularly with enterprise customers in regulated industries.
- Red Hat Certified Specialist in OpenShift Administration.
Responsibilities
- Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics.
- Own the post-sales technical relationship and serve as the main point of contact for customer engineering and security teams.
- Develop and execute structured implementation plans to help customers reach First Time to Value quickly and reliably.
- Proactively identify blockers, misaligned expectations, and skill gaps, and escalate risks as needed.
- Collaborate with Sales, Engineering, Services, and Product to support successful handoffs and knowledge sharing.
- Document repeatable processes, technical guides, implementation templates, and internal runbooks.
- Coordinate support needs, triage technical issues, and facilitate collaboration with Support and Development teams.
- Advocate for customers by gathering feedback and insights to inform the roadmap and future services.
Benefits
- Competitive benefits package; details are available on F5’s careers benefits page.
- Incentive compensation, bonus, and restricted stock units may be offered.
- Career growth and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
