Forward Deployed Engineer - AI Security

F5•Boulder, CO

4d•$146,400 - $219,600•Remote

About The Position

The Forward Deployed Engineer leads technical customer onboarding and implementation after a deal is signed, serving as the primary post-sales technical contact for customer engineering and security teams. The role works with Solutions Engineering, Support, Sales, Engineering, Services, and Product to drive adoption, reduce time-to-value, coordinate technical support, and establish successful long-term customer partnerships. This is a hands-on role in a fast-growing AI security market, suited to someone comfortable in an early-stage, high-growth environment. The position may be remote within the United States as a field employee and may require up to 25% travel to client sites.

Requirements

At least 8 years of experience in a post-sales technical role, such as TAM, Solutions Engineer, Integration Engineer, or Implementation Consultant.
Experience building and/or deploying AI systems or applications.
Strong understanding of enterprise infrastructure, including networking, containers, and security protocols.
Experience leading technical deployments, including on-premises, hybrid, or complex SaaS integrations.
Excellent communication and project management skills, including setting expectations, driving timelines, and keeping stakeholders aligned.
Ability to thrive in a high-growth environment, work with ambiguity, and act in a self-directed and proactive manner.

Nice To Haves

Experience working with enterprise customers in regulated industries; experience with AI/ML or cybersecurity products is a significant bonus.
Red Hat Certified Specialist in OpenShift Administration.

Responsibilities

Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics.
Own the post-sales technical relationship and serve as the main point of contact for customer engineering and security teams.
Develop and execute structured implementation plans to help customers achieve First Time to Value quickly and reliably.
Identify blockers, misaligned expectations, and skill gaps, and escalate risks as needed.
Collaborate with Sales, Engineering, Services, and Product to support successful handoffs and knowledge sharing.
Document repeatable processes, technical guides, implementation templates, and internal runbooks.
Coordinate support needs, triage technical issues, and facilitate collaboration with Support and Development teams.
Advocate for customers by gathering feedback and insights to inform the roadmap and future services.