Forward Deployed Engineer

AssemblyAI•San Francisco, NY

4d•Remote

About The Position

AssemblyAI is seeking a Forward Deployed Engineer to join their Success team. This role is crucial for ensuring customers have an outstanding experience with AssemblyAI's Voice AI models. The engineer will onboard new customers, assist them in realizing their product visions, and explore cutting-edge use cases within voice AI. This involves direct customer interaction for integrating voice AI models into current and future product features. The role requires technical expertise to plan and execute customer needs, guiding them in selecting appropriate plans, models, and use cases. As part of the Go to Market (GTM) team, the Forward Deployed Engineer will collaborate with Sales, Support, Engineering, Research, and Product teams to maximize customer value. A key objective is to leverage customer feedback to influence the product roadmap. Creativity and problem-solving skills are essential for developing unique solutions for each customer. Additionally, the role involves ensuring customers are on the correct plan and commercial agreement for their specific use cases with AssemblyAI.

Requirements

4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
Passion for AI technology and a strong desire to apply it to real-world customer challenges.
Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
Willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving.
Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.

Nice To Haves

Preferred experience working with SQL, Python, React, and web development frameworks.
Familiarity with AI/ML tools is a strong plus.

Responsibilities

Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
Drive growth in customer usage of the API across varying product offerings and end customer use cases.
Build strong connections with our customers to ensure their long-term success with our platform.
Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.