Forward Deployed Engineer

Metriport • San Francisco, CA

2d • Hybrid

About The Position

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity.

Requirements

• 3+ years experience supporting software implementation
• Full-stack experience: React, TypeScript, Node.js.
• Located in San Francisco or the Bay Area (or willing to relocate).

Nice To Haves

• Entrepreneurial-minded, with an olympian-level work ethic
• Confident in ability to connect with customers and building strong partnerships while providing technical guidance
• Belief in ability to solve any problem, and not shy away from diving deep into areas where domain expertise may be lacking and have a strong sense of ownership over work.
• Cares more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature.
• Ability to question project ETAs and aim for faster completion.
• Hacker at heart, with a good sense of what rules should, and shouldn’t, be broken.
• Healthcare experience (HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10, etc.) is a plus.

Responsibilities

• Serve as the primary point of contact for the customer throughout the partnership.
• Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria.
• Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows.
• Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels.
• Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation.
• Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them.
• Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers.
• Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building.
• Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases.
• Participating in bi-weekly sprint planning/retro sessions, and quarterly planning sessions.
• Managing APIs and integrations to ensure seamless functionality for customers.
• Working with customers from onboarding to production roll-out.
• Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri (our only regular mandatory meeting).

Benefits

• Competitive equity + compensation package
• Full family Platinum health insurance, dental, and vision coverage
• 401(k) retirement plan + matching
• Flexible work from home or in-office
• Healthy lunches, complimentary when in-office (and breakfast + dinners as needed)
• Quarterly company off-sites with the team
• MacBook provided
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed