Forward Deployed Engineer
About The Position
Turn validated AI solutions into working customer deployments by implementing workflows, integrating enterprise systems, and demonstrating that solutions meet agreed technical acceptance criteria. Adapt reusable agent components, configure customer environments and instrumentation, and diagnose integration, retrieval, model, and workflow issues. Establish customer evaluation baselines, coordinate readiness reviews, and prepare deployment, rollback, troubleshooting, and enablement materials. Accountable for implementation quality, initial deployment, technical acceptance, and explicit handover to designated operational owners and Customer Success. Return reusable improvements and recurring defects to engineering.
Requirements
- Experience delivering customer-facing software or AI implementations from requirements through deployment and technical handover.
- Experience with Python or TypeScript and integrating enterprise APIs, authentication, data sources, and business workflows.
- Experience developing or adapting agent workflows, model integrations, retrieval-augmented generation, and tool connections.
- Experience deploying applications in cloud or enterprise environments and configuring access, secrets, and application security controls.
- Experience building customer-specific test and evaluation suites and validating results against agreed quality and performance thresholds.
- Ability to implement end-to-end instrumentation and use traces, logs, and metrics to troubleshoot behavior, integrations, latency, and cost.
- Ability to prepare deployment and rollback procedures, runbooks, solution inventories, and technical knowledge-transfer materials.
- Ability to manage implementation dependencies, communicate limitations, and obtain explicit acceptance of deliverables and support responsibilities.
- Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements.
- Bachelor's degree.
Nice To Haves
- Experience with LangGraph, MCP servers, LangSmith, Langfuse, or comparable integration and observability tools.
- Experience coordinating production readiness reviews and customer-specific incidents during implementation.
- Experience converting customer implementation patterns into reusable components, templates, or engineering improvements.
Responsibilities
- Implement customer workflows and integrate enterprise systems.
- Adapt reusable agent components and configure customer environments and instrumentation.
- Diagnose integration, retrieval, model, and workflow issues.
- Establish customer evaluation baselines and validate results against agreed acceptance criteria.
- Coordinate production readiness reviews.
- Prepare deployment and rollback procedures, troubleshooting materials, and enablement materials.
- Own implementation quality, initial deployment, technical acceptance, and explicit handover to operational owners and Customer Success.
- Communicate implementation dependencies and limitations and obtain explicit acceptance of deliverables and support responsibilities.
- Return reusable improvements and recurring defects to engineering.
Benefits
- Health, life, disability, financial, and retirement benefits.
- Paid leave.
- Professional development.
- Tuition assistance.
- Work-life programs.
- Dependent care.
- Recognition awards for exceptional performance and demonstration of company values.
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What This Job Offers
Job Type
Full-time
