Forward Deployed Engineer

Asana•New York City, NY

7d•Hybrid

About The Position

We are looking for a deeply technical, customer-facing Forward Deployed Engineer to help product development organizations deploy Command - a new offering from Asana. As we incubate new motions and capabilities on Command, we need engineers who can work directly with customers, move quickly from insight to implementation, and bring real-world learning back into the product. This role is based in our San Francisco or New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

6+ years of experience in software engineering, forward deployed engineering, customer engineering, solutions engineering, implementation engineering, or a similar technical customer-facing role
Strong coding and systems-thinking skills, with the ability to move from whiteboard to production
Strong understanding of product development and engineering workflows, and familiarity with the systems those teams use to plan, build, ship, and debug software
Experience building or integrating software across APIs, event flows, data models, permissions, automation, or agent-based workflows
Strong technical judgment: you know when to customize, when to simplify, and when to push for productization
Ability to work directly with customers and internal stakeholders without heavy structure
Comfort operating in ambiguous, fast-moving environments where the answer is not already documented
Strong communication skills, both written and verbal, with the ability to explain technical tradeoffs clearly to technical and non-technical audiences
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Responsibilities

Collaborate with Engineering leaders, platform teams, administrators, and hands-on builders to connect Command to the systems where work already happens
Establish the technical and operational foundations for adoption and help teams develop more effective ways of planning, building, shipping, and learning
Move between cloud infrastructure, integrations, workflow design, automation, product enablement, and engineering coaching
Work directly in customer environments — configuring secure access to source-control, CI/CD, ticketing, and identity systems, or pairing with engineering teams to design release workflows and help leaders clarify the context their agents and teams need to make good decisions
Write production-quality code when needed and turn customer-specific solutions into reusable product capabilities
Leave customers with more than a working deployment — leave them with a stronger system for building software