Forward Deployed Engineer (US Based)

Duvo•New York City, NY

4d•Remote

About The Position

Forward Deployed Engineer Remote-first based in the US. Occasional travel to Europe and to customer sites across the US. About the role FDEs are how Duvo brings AI to life inside our customers. You sit at the front line, map their workflows on the Duvo platform, improve the underlying processes, and turn the result into running agents that deliver tangible business impact. Scoping, build, debug, handover, expansion. You own the customer outcome end to end and you own the relationship that goes with it. You won't write the core product. You will write the glue: integration scripts, agent configurations, data transformations, prototypes, whatever it takes to get an agent running against a customer's actual systems. You'll spend real time inside their stack and inside their team. If you like the messy middle between AI, process, and customer, this is the role.

Requirements

5+ years in roles where you've shipped against real customer environments.
AI-native candidates: people who have been building, deploying, or operating AI and agentic systems in customer-facing settings, not adjacent to them.
Likely backgrounds: Forward-deployed engineering or solutions engineering at an AI-first company
Applied AI / ML engineering with direct customer exposure
Technical consulting on AI or automation projects where you owned delivery and the client relationship
Operations or product roles where you've built and shipped AI-powered tooling against messy real-world systems
Hands-on with modern AI tooling: LLMs, agent frameworks, prompt engineering, evals, MCP, retrieval
Strong systems thinking and engineering judgment
Process design instinct. You can spot waste, redundancy, and bad handoffs and propose something better
Comfortable in code-adjacent territory: SQL, Python or JS scripting, APIs, JSON, webhooks, light data work
Able to lead a working session, manage a stakeholder, push back on bad scope, and explain trade-offs without hiding behind jargon
Fluent English.

Nice To Haves

Retail, e-commerce, or CPG background is a strong plus.
Fluency in any operational domain (supply chain, procurement, category management, merchandising, finance ops, supplier management, warehousing) helps you ramp faster on customer accounts.
Familiarity with ERPs and enterprise stacks is a plus
Additional European languages are a plus

Responsibilities

Embed with customers from kickoff through go-live and beyond
Map customer workflows directly on the Duvo platform and decide what's worth automating, what's worth fixing first, and what's blocked
Improve the underlying processes where it matters. Don't automate broken flows, redesign them
Translate business logic into agent behavior: actions, decision rules, exception paths, fallbacks
Configure and ship agents against real customer systems (ERPs, portals, spreadsheets, email, custom tools)
Write integration code, scripts, and prototypes when the situation calls for it
Debug live agents in production environments and iterate quickly
Build and own the working relationship with customer stakeholders, from operators to sponsors
Run working sessions, hold your own with technical counterparts, and earn the right to push back
Make AI real for the customer. Move them from pilot energy to measurable business outcomes
Capture reusable patterns, templates, and runbooks so the next deployment is faster
Send recurring workflow patterns back to Product and Engineering as real signal