Forward Deployed Engineer

Bitmovin

23d•Remote

About The Position

Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands and managed service providers. Our solution suite consists of Live and VOD Encoding, a Multi-Platform Player, and Analytics platform; enabling content owners to redefine the viewer experience through API-based workflow optimization, fast turnaround, and scalability. We have seen great success and created great momentum in the market. This is down to our products, ecosystem, but ultimately our people who love video streaming. We are constantly seeking out forward thinking individuals who want to shape the future of video… come and work with us! Stefan Lederer, CEO. At Bitmovin we value cognitive diversity and the huge part this plays in not only creating a global culture second to none, but in how this underpins our ability to create truly representative, Emmy award winning products. Diversity in all its forms is encouraged and celebrated at Bitmovin; everyone has a role to play in helping us shape the future of video. Why will your impact matter? At Bitmovin, we’re redefining how the world streams video. Our Emmy award-winning technology powers video for household names like Red Bull Media House, RTL, and Technicolor — and we’re just getting started. This is the first Forward Deployed Engineer at Bitmovin — a greenfield role where you'll define the playbook, not inherit one. You'll sit inside our Encoding engineering team, shipping production code in its sprints, while being the technical face of Bitmovin for our marquee US media and streaming customers. When Europe is offline, you're the one keeping US enterprise accounts moving: triaging encoding issues, driving incidents to resolution or a clean handover, and turning what you learn in the field into better product. It's real engineering plus real customer ownership. The kind of hybrid profile that's hard to find and builds toward Staff Engineer, Solutions Architecture leadership, or founding-engineer-style roles.

Requirements

5+ years of software engineering experience at a senior level, strong in Java or C++, able to contribute production code in the encoding team's sprints
2+ years in a customer-facing technical role (solutions architecture, professional services, forward deployed, or named-account support)
Cloud experience (AWS and/or GCP), Docker, and hands-on experience running and debugging scalable distributed services
Strong troubleshooting on live customer systems: log analysis, error diagnosis, network traces, reproducing issues from limited information
Open to AI-assisted development workflows and comfortable using AI tools like Claude Code
Excellent written and verbal English, with a track record of communicating credibly with enterprise engineering teams
High autonomy: comfortable owning issues end-to-end during US hours while the EU team is offline, with sound judgment on when to escalate vs. resolve
Based on the US East Coast or in Denver, and willing to travel to customer sites regularly
You must already have the right to work in the United States.

Nice To Haves

Video streaming domain knowledge: codecs (H.264/HEVC, ideally AV1), container formats, HLS/DASH, OTT encoding workflows
Prior forward-deployed, solutions architect, or professional services experience at a SaaS or media-tech vendor
Experience with Bitmovin or competing encoding platforms (AWS MediaConvert/Elemental, Harmonic, MediaKind)
Live streaming and 24/7 operations experience: incident management, on-call

Responsibilities

Contribute production code (Java/Kotlin, C++ encoding stack) as an embedded member of the Encoding team's sprints
Own our US enterprise accounts technically: cover the timezone gap, triage and troubleshoot encoding issues during EU off-hours, and drive incidents to resolution or a safe handover
Travel to customer sites to support integrations, run workshops, and handle escalations in person
Feed field learnings back into sprint planning and the product roadmap
Make sound escalate-vs-resolve calls autonomously, and keep the EU team looped in through clear async communication