Forward Deployed AI Engineer

Talkdesk

1d • $180,000 - $225,000

About The Position

The Senior Forward Deployed Engineer (FDE) is a high-impact technical leader who translates Talkdesk's Agentic AI platform into production-grade solutions for strategic enterprise customers. The role combines experienced software engineering, technical project leadership, and hands-on development. The FDE owns technical execution for deployments, mitigates technical risks, and drives customer outcomes across assigned projects, working in high-stakes, customer-facing environments to advance Customer Experience Automation.

Requirements

• At least 5–7 years of progressive experience in software or solution engineering, including at least 1 year focused on architecting and deploying AI, ML, or agentic solutions.
• Project implementation consulting experience in large-scale IT integration, ERP, or AI implementation projects, including client-side project leadership.
• Proven experience designing and implementing complex multi-agent systems, including planning, memory, and tool-use frameworks.
• Proficiency in JavaScript, Python, TypeScript, and other relevant languages, with a focus on secure, scalable, tested production code.
• Deep expertise in systems integration, including APIs, webhooks, and message queues, and data architecture for secure, compliant, and performant data flow.
• Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes.
• Ability to build credibility and consensus with customer executives, lead technical discussions, and align internal and external teams.

Nice To Haves

• Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases.
• Experience with healthcare systems such as Epic or Aetna, or retail services systems.
• Prior experience in Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industries.

Responsibilities

• Lead the technical execution of complex deployments and design architectural blueprints for AI agent solutions that meet enterprise security and scalability standards.
• Manage cross-system dependencies and mitigate technical risks.
• Write production-grade code and use Talkdesk and third-party APIs and SDKs to design, build, test, and deploy AI agents.
• Drive delivery from prototype through production deployment while ensuring technical quality.
• Serve as a technical expert for AI solutions, address in-depth technical inquiries, and build trust with customer engineering directors and technical architects.
• Turn deployment learnings into reusable solution patterns and tooling, and provide actionable feedback to Product and Engineering teams.
• Mentor junior FDEs and technical specialists on AI architecture, production quality, and customer-facing technical delivery.

Benefits

• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off for exempt employees, subject to manager approval and business needs
• Accrual-based paid time off for non-exempt employees, subject to manager approval and business needs
• 14 paid holidays each year
• Equity and short-term bonus or commission incentives may be available based on level and role
• Paid sick leave, with terms depending on exempt or non-exempt status

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed