Forward Deployed AI Engineer (Must be based in Toronto, Canada)

PolyAI • Toronto, ON

1d • Remote

About The Position

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
Join our AI Deployment team to play a critical role in deploying voice agents that handle tens of thousands of customer interactions every day. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimising cutting-edge voice AI solutions tailored to our enterprise customers' needs.
You will serve as the primary technical liaison between PolyAI and our clients, collaborating closely to understand their requirements, deliver customised solutions, and ensure measurable success and customer satisfaction.
This role offers an exciting blend of technical innovation, entrepreneurial spirit, and impactful client interaction, giving you the opportunity to shape the future of AI-powered customer experiences.

Requirements

• 2-5 years of client-facing experience in solution implementation, technical consulting, management consulting, or a similar role.
• Strong technical foundation (education or professional background in Computer Science, Engineering, Data Analysis, etc.) and comfortable rapidly mastering new technologies.
• Proven ability to independently manage projects and passionate about solving problems, whether technical or non-technical.
• Demonstrate the ability to manage stakeholders while staying result-driven.
• Outstanding communication skills, able to clearly explain complex technical concepts to non-technical stakeholders.
• Creative, solutions-focused mindset with a talent for overcoming complex challenges.
• You’re passionate about building AI that positively impacts everyday life.
• Experience with Python programming.
• Native-level proficiency in English.

Nice To Haves

• Passionate about AI, specifically voice-driven technologies, with a strong motivation to continuously expand your expertise.
• Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields).
• Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deployment.
• Highly autonomous, proactive, and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROI.
• Skilled in navigating multiple stakeholder relationships, balancing stakeholder needs without losing sight of core business objectives.

Responsibilities

• Hands on development and deployment of conversational AI systems for one Enterprise client.
• Deeply understand the product/platform, including capabilities and limitations.
• Partner closely with product teams, including presenting product roadmaps to clients.
• Creatively address platform constraints, identifying innovative solutions to deliver required features even without direct coding.
• Serve as the primary technical contact for clients, handling technical communication and resolving issues efficiently.
• Support client management and project delivery in collaboration with Product Solution Managers (PSMs) and Customer Success Managers (CSMs).

Benefits

• Participation in the company’s employee share options plan
• Flexible PTO policy
• Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers
• We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Healthcare plan: We offer health insurance through Allianz. Full details on the plan will be shared with you on your first day
• Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees