Forms Specialist

Metasysinc • Portland, OR

3d • Onsite

About The Position

The Forms Management Specialist works at a key customer site and delivers contracted services while translating customer instructions for the production team. The role supports a specific workflow or process for the customer account and may coordinate or consult on jobs conducted onsite, offsite, or by third parties. It involves frequent customer interaction, with a focus on growing work volume and new business for the site.

Daily work includes using InDesign to update proof requests according to marked-up instructions and adding fillable layers to PDFs. The position supports the forms team for The Standard Insurance Co. This is an onsite, six-month-plus contract role in Portland, Oregon, scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. An offer is conditional on successfully completing a background check and drug test.

Requirements

• At least 3 years of experience in a related field.
• Customer service experience.
• Excellent customer service skills.
• Good organizational skills.
• PC skills and ability to use automated equipment.

Nice To Haves

• Copy or offset printing experience.
• Project management experience.

Responsibilities

• Follow RICOH Service Excellence performance requirements.
• Communicate customer instructions to the production team for higher-level work or jobs requiring specific production knowledge or skills.
• May serve as an onsite or offsite sales coordinator.
• Design and create forms and other print materials requested by the customer.
• Adhere to production schedules and deadlines.
• Review proofs and work with printers on production of printed materials.
• Use InDesign to update proof requests based on markups and add fillable layers to PDFs.
• Perform other duties as assigned.

What This Job Offers

• Education Level: No Education Listed