Forms Processing Associate
About The Position
The North Carolina Department of Revenue is recruiting a Forms Processing Associate for its Submissions Processing Division. This is an onsite position at NCDOR Headquarters, 501 N. Wilmington Street, Raleigh, NC 27604. The role reviews and prepares tax schedules and documents for scanning and posting to the Department’s Integrated Tax Administration System (ITAS), Document Management System (DMS), and Public Sector Revenue Management System (PSRM). The position also maintains inventory reports; securely handles, prepares, and destroys Federal Tax Information (FTI); prints and processes electronically submitted forms; and presents data to leadership as needed. It manages scanned records and returns awaiting destruction under retention schedules and processes email queues, including researching and retrieving documents for DMS. The associate helps prepare for seasonal staff by updating training materials and presentations, securing supplies, creating folders and timesheets, and preparing work areas. Physical work includes sorting documents, lifting batches weighing up to 25 pounds onto shelves, and pushing or pulling hampers or carts weighing up to 500 pounds. Time-off restrictions may apply during peak periods in mid-to-late April and mid-to-late October. Adjusted hours and overtime may be required during those periods, up to two additional hours Monday through Friday and up to eight hours on Saturdays. Duties may change or be supplemented based on seasonality, business conditions, or agency needs.
Requirements
- High school diploma or GED and one year of administrative experience, or an equivalent combination of education and experience.
- Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information.
- Ability to convey information and ideas through a variety of media to individuals or groups, including explaining and interpreting inventory reports and correspondence.
- Demonstrated experience using office equipment, software, and systems to meet work needs.
- Experience sorting, tubbing, and delivering mail.
Responsibilities
- Review and prepare tax schedules and documents for scanning and posting to ITAS, DMS, and PSRM.
- Maintain inventory reports and present data to leadership as needed.
- Securely handle, prepare, and destroy Federal Tax Information (FTI).
- Print and process electronically submitted forms.
- Manage scanned records and returns awaiting destruction according to retention schedules.
- Process email queues, including researching and retrieving documents for DMS.
- Prepare for seasonal staff by updating training materials and presentations, securing supplies, creating folders and timesheets, and preparing work areas.
- Sort documents, place batches weighing up to 25 pounds on shelves, and push or pull hampers or carts weighing up to 500 pounds.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex benefits program
- Twelve paid holidays per year
- Fourteen vacation days per year, increasing with length of service and accumulating year to year
- Twelve sick days per year, cumulative indefinitely
- Paid parental leave
- Personal Observance Leave and Community Service Leave
- Annual longevity lump-sum payment based on length of service
- 401(k), 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
- Professional development and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
