Forest House Welcome Desk Agent

Sunriver Resort•Sunriver, OR

19h•Onsite

About The Position

Forest House Welcome Desk Agent is the first point of contact for owners/guests and responsible for the overall guest recreational experience at the Forest House. They will be responsible facility check-in duties, maintaining facility standards (game room, gym, locker rooms, etc.), retail sales and upholding all usage policies. The Forest House Front Desk Agent Lead will maintain the AAA Four Diamond standards. They will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Forest House Desk Agent shall strive to always provide exceptional service to both internal and external guests. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Requirements

High school diploma or equivalent required
At least one year customer service experience required
Must have excellent phone etiquette
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work well under pressure
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must be able to stand on feet throughout the shift, with intermittent periods of walking.
Must be able to occasionally lift, carry, push & pull up to 50 lbs. with assistance.
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces

Nice To Haves

Two- or four-year degree in business, communications, public relations, hospitality or another related field preferred
Prior hospitality experience preferred

Responsibilities

Upkeeps retail standards
Learns and utilizes Duckpin Bowling and Technogym equipment
Provides and instructs owners on complimentary membership and usage of Technogym app
Performs all opening and closing procedures and keeping the building presentable during business hours.
Responsible for the daily registration and enforcing facility check-in requirements
Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
Responsible for the daily registration and retail sales
Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers and keeping desk organized and immaculate
Maintains retail display cleanliness and restocking when needed
Ensures all materials are current and up to date
Accepts incoming guest correspondence and transmits appropriately
Resolves guest problems
Maintains an up to date working knowledge of all resort amenities as well as any special events
Follows set procedures on posting, charges, cashing checks, and refunds
Checking owner and rental guest ID cards for pool access
Informing owners and guests of pools procedures and answering general questions
Ensure the upkeep of the Forest House facility and informing the Forest House Manager or Director of Recreation of any safety or maintenance needs for the building/surrounding grounds
Maintains Family Game Room, Duckpin Bowling, Fitness Center and locker rooms to facility standards throughout the day.
Processes payment and assists with all cabanas, daybed and duckpin bowling rentals, as well as merchandise
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the Forest House Manager
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to Forest House Manager.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Performs phone operations and Concierge duties as necessary