Welcome Center Agent

Westgate Resorts•Kissimmee, FL

1d•Onsite

About The Position

The Welcome Center Agent at Westgate Vacation Villas & Town Center Resort is responsible for providing quality customer service to all Specialty Marketing packages. This role involves checking in guests, assigning units, issuing room keys, collecting deposits and taxes, and issuing parking permits. Key duties also include booking tours, making attraction/dinner reservations, selling attraction tickets, adding extra nights, and upgrading packages. The agent will qualify guests for presentations, make courtesy calls after check-in, and handle confidential information. Additional responsibilities include ordering department supplies, mailing paperwork, and maintaining various departmental reports. Westgate Resorts is recognized as one of the Best Companies to Work For, offering career growth opportunities across its numerous resorts.

Responsibilities

Check-in Specialty Marketing packages
Assign units
Issue room keys
Collect deposit and taxes
Issue parking permit
Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages
Qualify guests for presentation
Courtesy call guests after check-in
Provide customer service to all Specialty Marketing packages
Work with confidential information
Order supplies for the department as needed
Mail out paperwork as needed
Maintain various departmental reports
Other duties may be assigned

Benefits

401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Wellness Programs to Support Your Well-Being
Tuition Assistance to Help You Grow Your Career
Employee Assistance Program (EAP) – Support When You Need It Most
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact