Welcome Center Agent

Westgate Resorts•Kissimmee, FL

5h•Onsite

About The Position

Westgate Vacation Villas & Town Center Resort offers an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. The Welcome Center Agent is responsible for providing quality customer service to all Specialty Marketing packages.

Responsibilities

Check-in Specialty Marketing packages.
Assign units.
Issue room keys.
Collect deposit and taxes.
Issue parking permit.
Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
Qualify guests for presentation.
Courtesy call guests after check-in.
Provide customer service to all Specialty Marketing packages.
Work with confidential information
Order supplies for the department as needed
Mail out paperwork as needed.
Maintain various departmental reports.
Other duties may be assigned.

Benefits

401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Wellness Programs to Support Your Well-Being
Tuition Assistance to Help You Grow Your Career
Employee Assistance Program (EAP) – Support When You Need It Most
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact