Welcome Center Agent

Westgate Resorts•Orlando, FL

5h•Onsite

About The Position

The Welcome Center Agent at Westgate Lakes Resort & Spa is responsible for providing quality customer service to all Specialty Marketing packages. This role involves checking in guests with Specialty Marketing packages, assigning units, issuing room keys, collecting deposits and taxes, and issuing parking permits. The agent will also be responsible for booking tours, attraction/dinner reservations, selling attraction tickets, adding extra nights, and upgrading packages. A key part of the role is qualifying guests for presentations and making courtesy calls after check-in. Additionally, the agent will handle confidential information, order department supplies, mail paperwork, and maintain various departmental reports. The Westgate Lakes Resort & Spa is a lakefront property in Central Florida, offering a dynamic environment for team members to interact with guests from around the world and support their career growth within Westgate Resorts, recognized as one of the Best Companies to Work For.

Responsibilities

Check-in Specialty Marketing packages.
Assign units.
Issue room keys.
Collect deposit and taxes.
Issue parking permit.
Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
Qualify guests for presentation.
Courtesy call guests after check-in.
Provide customer service to all Specialty Marketing packages.
Work with confidential information
Order supplies for the department as needed
Mail out paperwork as needed.
Maintain various departmental reports.
Other duties may be assigned.

Benefits

401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Wellness Programs to Support Your Well-Being
Tuition Assistance to Help You Grow Your Career
Employee Assistance Program (EAP) – Support When You Need It Most
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact